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Registration Pending Payment Email

Posted: January 9, 2015 at 12:34 pm

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geobstel

January 9, 2015 at 12:34 pm

Hi! We had someone register for an event and select the “invoice” option. When they received the confirmation email and clicked the link to make a payment, the credit card form seems to have a code error. We do have Paypal Pro.

Can you please look into this and let me know how I can fix it? Here is a screen capture of the issue: http://www.mcaepa.org/wp-content/uploads/2015/01/SnipImage.jpg

Thanks!


Lorenzo Orlando Caum

  • Support Staff

    •

January 9, 2015 at 2:13 pm

Hi, the form styling appears to be partially broken.

Could you share a link to an active event on your site so we can take a look?

—
Lorenzo


geobstel

January 9, 2015 at 2:20 pm

Sure. It doesn’t happen when you simply register for an event. Only when you select the invoice option and then click on the payment option within the confirmation email.

If you want to test it, go to this redacted – Event Espresso support team -LOC and register for the poker tournament with a “testing” name and select invoice so you will get the email I’m referring to.

Thanks!


Lorenzo Orlando Caum

  • Support Staff

    •

January 9, 2015 at 3:14 pm

Hi,

Could you temporarily deactivate other plugins and then re-test and let us know if this happens?

—
Lorenzo


geobstel

January 9, 2015 at 3:25 pm

Ok, just gave that a try and it is still showing the same error with the first text box.


Lorenzo Orlando Caum

  • Support Staff

    •

January 9, 2015 at 6:40 pm

Thanks, I was able to duplicate this issue and I’ve shared your notes along with mine in a bug report. I’ll update this support post once I have more information.

—
Lorenzo
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Updated by Lorenzo Orlando Caum 9 years, 10 months ago ago

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