Support

Home Forums Event Espresso Premium Registration Page Refreshes Instead of Opening Checkout

Registration Page Refreshes Instead of Opening Checkout

Posted: April 1, 2019 at 11:05 am


GuidanceCenter

April 1, 2019 at 11:05 am

I have created an event for one of my clients. They have a lot of ticket options. When the user clicks register, instead of opening the check out page, the current page just refreshes. Another event I created for them works just fine so I’m not sure what’s causing the problem. I tried duplicating the event and the new version worked temporarily then started exhibiting the same problem. I also tried manually re-creating all the details of the event and once again, it worked temporarily, for about a day, but now it’s doing the same thing. Please assist. I’m not sure what is causing this issue.


Josh

  • Support Staff

April 1, 2019 at 12:26 pm

Hi,

I checked the site in question and there appears to be a redirect set up for the URL /event/golf-and-tennis-classic/ that redirects to/golf-tennis-classic-registration/. The trouble with that redirect is the form action URL is actually /event/golf-and-tennis-classic/, so when the form is submitted it will just redirect to the same page you are on at that moment.

What you could do is remove the redirect, and change the event slug setting in Event Espresso > Events > Templates so the slug is another string other than event.


GuidanceCenter

April 1, 2019 at 12:44 pm

It worked. Thank you very much!

The support post ‘Registration Page Refreshes Instead of Opening Checkout’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  GuidanceCenter 7 months, 3 weeks ago ago

Topic Tags

Notifications

This topic is: resolved
Do NOT follow this link or you will be banned from the site!
[for="input_96_5_3"]
[for="input_96_5_3"]
[gravityform id=96 title=false description=false]
  • This field is for validation purposes and should be left unchanged.
[i]
[i]
[gravityform id=69 title=false description=false]
  • This field is for validation purposes and should be left unchanged.