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Registration page malfunctioning

Posted: May 8, 2024 at 8:01 am


May 8, 2024 at 8:01 am

Yesterday, our visitors began having issues with registering for all of our events. After completing the form and clicking “Register”, they get a pop up that says “this field is required” for every mandatory field, despite the fact that the fields are populated. No other errors are noted.
I replicated the issue myself. If I refresh the page and re-try the form, it works.
I searched the support forum and noticed a similar issue from a couple of years ago. I tried the remedies previously noted – cleared cache on the site, cleared cloudflare cache, cleared my browser cache… no luck.
One thing of note – earlier that day we also had an ssl issue on the page and had to renew our certificates.
Any ideas on how to resolve this would be greatly appreciated.


  • Support Staff

May 8, 2024 at 11:53 am

Hi There,

Can you please make sure there is no serverside cache?

Also, can you please perform a troubleshooting to see if there is any conflict:

Please let us know the result so that we can help you better.


May 9, 2024 at 1:40 pm

After reading the tea leaves from debug, we gave a shot at disabling the “WordPress HTTPS” plugin and the issue went away. Thanks.

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