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onadventure
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December 6, 2012 at 4:02 am
Hi
On the page with [ESPRESSO_EVENTS] i get my event listing just fine.
http://onadventure.dk/tilmelding/
In my previous EE installation, 3.1.27.1, this used to show me the registration details page and request the user to confirm, to continue to the payment page
After upgrading to 3.1.29, i now get a blank page.
Searched the support threads for similar issues, and worked through them with no results:
Removed any old templates
Disabled all non-EE plugins on the site (no improvements)
Checked for javascript issues in FireBug and Chrome’s JS debugger
Tried wrapping the [ESPRESSO_EVENTS] shortcode in [raw][/raw] tags
Tested the behavior in the Twenty Ten / Twenty Elevent themes
None of the above got it working.
I’m kind of stuck here, and i’d ask if you can please take a look?
The site is now running EE 3.1.29, upgraded from 3.1.27.1.
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onadventure
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December 6, 2012 at 4:08 am
Note: The site is live, so try registering for this event:
http://onadventure.dk/tilmelding/?ee=18
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onadventure
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December 6, 2012 at 4:48 am
Just to clarify: By Blank Page i mean Blank content area, as shown on this screenshot: http://db.tt/19k8dpAo
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Josh
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December 6, 2012 at 8:47 am
HI there,
Thanks for ruling out all of those possible causes. I would next check to see if the memory is running low, and check if there are any PHP errors being thrown on the confirmation page.
You can increase the memory by editing the wp-config.php file:
http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
You can use an FTP client and a text editor to access and add this line to the site’s wp-config.php file:
define('WP_MEMORY_LIMIT', '96M');
While you’re editing, you can turn the debug option on:
http://codex.wordpress.org/Editing_wp-config.php#Debug
Then you can try another test registration and look for a PHP error. If you find one, please post the error message here so we can investigate further.
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onadventure
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December 6, 2012 at 8:56 am
Ok, will go for your suggestion, and return with feedback.
Just tried a clean install of WP 3.4.2 and EE 3.1.29, on a locally installed database and webserver. Tried to set up things quick’n’dirty here, and it works, so now there’s a baseline to start from.
Cheers,
Tue
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onadventure
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December 6, 2012 at 9:08 am
Interesting news, Josh:
From the WordPress debug log, i get
[06-Dec-2012 17:01:20 Europe/Copenhagen] PHP Fatal error: Call to undefined function event_espresso_add_attendees_to_db() in /customers/2/8/e/onadventure.dk/httpd.www/wordpress/wp-content/plugins/event-espresso/espresso.php on line 778
The calling code in espresso.php:
case “post_attendee”:
event_espresso_add_attendees_to_db( NULL, NULL, FALSE );
break;
That function lives in
wordpress/wp-content/plugins/event-espresso/includes/process-registration/add_attendees_to_db.php
How can we see if that file is being loaded?
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onadventure
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December 6, 2012 at 12:08 pm
Another interesting observation: I normally don’t use the Multi Event Registration Plug-in but tried activating it just for the experiment:
I can complete an event booking via the shopping cart, but still not via direct booking.
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onadventure
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December 6, 2012 at 1:42 pm
Tinkering with this, i really couldn’t figure out what was going wrong.
I created a new page for the [ESPRESSO_EVENTS] shortcode, and in the EE config, switched to using that for the main event list page.
That did the trick. Now, i’m a bit puzzled about what was wrong with the old page? (maybe a Page ID stored somewhere, getting out of sync?).
Anyways, problem solved!
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Josh
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December 6, 2012 at 1:47 pm
Hi Tue,
This puzzles me too, but I’m glad this is working for you now. I haven’t seen that happen on any of my test sites or on other sites for that matter. I’m going to keep my eye out for this. Thanks for reporting what you found!
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