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mlevison
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November 27, 2023 at 2:34 pm
We’ve discovered a problem on our site that just started happening as everything was working fine last week and we’ve made no significant changes since. After select the number of tickets and clicking the “Register Now” button you are redirected to a 404 page. If I am logged in, it works fine.
You had another user ask about this exact problem last week but the ticket was closed before it was resolved: https://eventespresso.com/topic/registration-page-404-error/
We need this resolved promptly.
This is one of the affected events:
https://agilepainrelief.com/courses/virtual-20231211csm
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Tony
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November 27, 2023 at 2:58 pm
Hi there,
Check that this page:
https://agilepainrelief.com/registration-checkout/
Has not been set to private or trashed.
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mlevison
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November 27, 2023 at 3:08 pm
It is not set to private and it does include this slug [ESPRESSO_CHECKOUT] .
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Tony
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November 27, 2023 at 4:52 pm
Hmmm, looks like there is a 301 Perm redirect from
https://agilepainrelief.com/registration-checkout?{something}
To
https://agilepainrelief.com/registration-checkout/page
See the headers here:
https://monosnap.com/file/l6oGxQoofdbniaxbHEJ3pu8jC1qtwL
—-
If I go here directly:
https://agilepainrelief.com/registration-checkout/
All works fine, well, it takes you to the registration checkout page.
But if I add anything to query string, doesn’t matter what, I’m redirected, so…
https://agilepainrelief.com/registration-checkout?test=something
Is redirected.
This isn’t something from within Event Espresso, if I do the same here:
https://agilepainrelief.com/certified-scrummaster-csm-training/
By adding something to the query string:
https://agilepainrelief.com/certified-scrummaster-csm-training?something
It does the same.
Note that the latter is nothing to do with Event Espresso but the same happens, it looks like it is happening across the site.
Have you recently made changes to redirects?
Enabled a feature within Cloudflare?
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mlevison
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November 27, 2023 at 6:33 pm
Thanks for finding the issue with any extra URL parameters. The problem doesn’t occur when logged in which is good because the wp admin interface uses those parameters extensively.
I am trying to find the source of the problem and will let you know if I need any further assistance from you.
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Rio
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November 28, 2023 at 3:25 am
Awesome. Feel free to create new thread if there’s different problem you experience. Have a wonderful day!
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