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Registration Notification Sends Wrong Registrant's Details

Posted: August 9, 2016 at 9:29 am


August 9, 2016 at 9:29 am

‘Person A’ just registered for an event. We got confirmation through Stripe the ‘Person A’ registered and paid. The notification email sent from EE had registrant information for ‘Person B’ (the last registration before ‘Person A’). Not even sure where to start trouble-shooting this one.


  • Support Staff

August 9, 2016 at 10:48 am

Hi there,

Is this using EE3 or EE4?

Were Person A and Person B the same user? (As in registering twice on the event)

Any caching enabled on the site?

Can you post a link to an event please.


August 9, 2016 at 12:56 pm

It’s EE4.
They are different people/users.
No caching enabled.
Event link:


  • Support Staff

August 9, 2016 at 2:41 pm

Hi there,

You can go to Event Espresso > Messages > Message Activity and make sure there are messages for both Person A and Person B.


August 10, 2016 at 9:34 am

After going through the message activity, here is what it seems like happened.

The admin notification email for Person B got delayed about 12 hours for some reason. Person A registered and it must have kicked the system into sending the notification for Person B (which confused my client).

To top it off, Person A’s notification was sitting in the queue waiting to be sent. It had a wrench icon next to it. I clicked that and the message sent.

I have no idea why any of this happened, but that’s the story. We will keep an eye on the next few registrations to see how they go.

Thanks for the help.


  • Support Staff

August 10, 2016 at 9:51 am

The reason that there was a delay is because the way wp_cron works.

Unlike regular cron jobs, which run at specific time based on the server settings, the WP-Cron function runs every time someone visits the WordPress powered website.


When Person A registered it probably did initiate the last batch of messages to be sent, because that’s how wp_cron works. If you prefer to have messages to go out on the same request, you can go to Event Espresso > Messages > Settings, and set
Generate and send all messages: to
On the same request.


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Updated by  Josh 3 years, 11 months ago ago

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