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Registration notification messages sent out in error (2)

Posted: August 13, 2020 at 5:03 am


jokadesign

August 13, 2020 at 5:03 am

Hi. This has happened before. Notifications have automatically been sent out today to customers about previous registrations. This gives the impression they have been charged again for an event that has expired. Can you please help us with this?


jokadesign

August 13, 2020 at 6:01 am

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Tony

  • Support Staff

August 14, 2020 at 4:36 am

Hi there,

So just to confirm, if you go to Event Espresso -> Messages, you can’t see those ‘new’ messages (new as in newly generated/sent) listed there?

Are you using a transactional email service at all? PostMark, Mandrill etc?

If not, how do you send emails from the site, just using the default mailer?


jokadesign

August 14, 2020 at 6:03 am

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Tony

  • Support Staff

August 14, 2020 at 10:40 am

Yeah, that’s weird!

If you log into your Sendgrid account I’m guessing you can see them in activity there? Checking the stats section does it give any pointers on what triggered them?


jokadesign

August 18, 2020 at 5:58 am

Hi. I checked Sendgrid activity today, but the 13th August is no longer there as I only get 3 days activity. In any case, I’m not sure what I’d be looking for, in stats. I can see the stats for 13th August. Can you give me any hints?


Tony

  • Support Staff

August 18, 2020 at 8:22 am

I can’t give you any hints as I don’t know where the emails are from, but I’ll explain my thinking and we can go from there.

In order for Event Espresso to send an email it goes through the message system and would be logged in the message activity section, so you would see them listed. Even if they are set to send instantly through EE they still go through the message system and so again, still show.

You’ve mentioned you don’t have the messages in that log which leads to looking elsewhere for where those messages have been triggered. So in the stats page of SendGrid it tells you where the requests come from to trigger the emails, for example the requests show wp_sendgrid_plugin, do you see those on 13th?

A long time ago we had a report from a user that used PostMark for their emails who had hundreds of emails triggering after each registration, those apparently turned out to be from OP cached being enabled on the server somehow triggering the emails to send over and over through PostMark. We were never able to troubleshoot further as they deactivated OP cache and no longer ran into the issue.

Whilst your symptoms aren’t the same, I would check if opcache is enabled on the server and disable it. The problem with that is you won’t know if it’s actually fixed the problem, you just have to then wait and see.

Another thing, in your Event Espresso -> Messages section, how many messages do you have?

Do you need to keep them all? We have a cleanup feature that can remove any messages over 3 months old (you have a few options for timeframe but 3 months is the earliest), if you are keeping messages forever I recommend changing the option (unless you need them for reason). You do so in Event Espresso -> Messages -> Settings -> Cleanup of old messages.


jokadesign

August 20, 2020 at 5:26 am

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Tony

  • Support Staff

August 20, 2020 at 11:42 am

This led me to look further and I can now see all the ones that went out on the 13th too.

Where do you see the emails?

Meanwhile, on a slightly different, but related subject, the client wants to know if it is possible to delete registrations in some categories but not others(?)

I’m not sure I follow, do you mean in bulk? If so, then currently not, we don’t have any bulk deletion within EE at this time.

If not can add some more details on this please.


jokadesign

August 24, 2020 at 6:16 am

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