Support

Home Forums Event Espresso Premium Registration Notification Emails Not Being Sent

Registration Notification Emails Not Being Sent

Posted: January 18, 2023 at 2:49 pm


loudermedia

January 18, 2023 at 2:49 pm

Hello!

We are using this plugin for a client. They let us know that they are no longer receiving emails whenever someone registers for an event.

For what it’s worth, we are using SparkPost to send emails, and not the default WP mailer.

Any advice on how to test/troubleshoot this?


Tony

  • Support Staff

January 18, 2023 at 5:21 pm

Hi there,

If you go to Event Espresso -> Messages -> Message Activity.

What colour status bar (the coloured bar next to each message) do the messages have there?


loudermedia

January 19, 2023 at 7:28 am

Everything is green.


Tony

  • Support Staff

January 19, 2023 at 7:34 am

If the messages show as green then EE triggered, generated and ‘sent’ them your mailer without any errors being thrown.

So rather than the emails are not being sent, it’s sounds like they aren’t being received after they been sent to the mail, which EE doesn’t have any control over.

Does SparkPost provide an API log at all?

If so, can you see the emails being sent to them through that?


loudermedia

January 19, 2023 at 10:52 am

I’ve tested SparkPost and have seen where emails are being sent and recieved outside of Event Espresso.

Which, I do have a general question – when a user registers for an event, the administrator should get a notification email correct?


Garth

  • Support Staff

January 19, 2023 at 12:57 pm

> when a user registers for an event, the administrator should get a notification email correct?

Event Espresso can send admin notifications, and it’s usually set up that way by default. You’ll want to check your message templates and contexts to make sure they are configured to send and set to active.

Event Espresso > Messages > Default Message Templates tab or Custom Message Templates tab.

Choose a message type, then choose a context (admin, primary registrant, or registrant/attendee).

Make sure there is a recipient shortcode in the TO field of the template.

Make sure the toggle switch is on for that context too.

More info here: https://eventespresso.com/wiki/messages-system-working-with-message-contexts/

You must be logged in to reply to this support post. Sign In or Register for an Account

Event Espresso