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JesterZ Improv
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March 10, 2017 at 9:36 am
A handful of problems but one is our registrants are completing the payment process but it’s not communicating back to EE and showing complete.
HELP ASAP!
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This topic was modified 7 years, 6 months ago by
 JesterZ Improv.
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This topic was modified 4 years, 7 months ago by
 Garth.
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Tony
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March 10, 2017 at 11:34 am
Hi there,
Which version number of Event Espresso are you running?
Also which PayPal payment method are you using?
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JesterZ Improv
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March 11, 2017 at 10:32 am
EE 4.9.30p
Paypal standard
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JesterZ Improv
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March 11, 2017 at 10:38 am
And I’m nervous to update EE4.9.32. Every time I update my site crashes. I have deactivated the promotions/discount plugin because it crashes my site. Previously, it was the barcode. (we went through a series of test by turning on/off plugins one at a time to find the culprit).
I like EE4 – but it seems to have more issues and i’m considering going back to EE3 or finding a new service. We’ll address the plugin crashes after the paypal issue is cleared. Thanks
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Tony
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March 13, 2017 at 5:32 am
Have you previously posted about the issues with crashing? We can help troubleshoot the problem but we’ll need the errors being thrown on the site to narrow down the cause.
We’ve noticed a recent increase with users reporting issues with PayPal Standard and after a little investigating it appears there’s an issue with some PayPal servers remove values from the notify url used for the IPN:
http://stackoverflow.com/questions/42669566/querystring-values-removed-from-the-ipn-endpoint-by-paypal
We will be investigating this further but I would recommend switching to PayPal Express (its included within EE core) it uses the same PayPal account type and it doesn’t use IPN’s so is condiered more reliable than standard.
https://eventespresso.com/wiki/paypal-express-payment-gateway/
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