Home Forums Event Espresso Premium Registration not Recording Info Not Working

Registration not Recording Info Not Working

Posted: August 20, 2023 at 6:17 am

Ronald Aoki

August 20, 2023 at 6:17 am

My Registration is not Recording customer Info & therefore is not Generating a confirmation Email. Is there a way to check if the reg form is working? Prior to a few weeks ago, a confirmation page/message would appear after submitting attendee information.

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Ronald Aoki

August 20, 2023 at 6:19 am

This reply has been marked as private.

Ronald Aoki

August 20, 2023 at 8:37 pm

It turns out that the Google reCaptcha setting was preventing the registration from be submitted and proceeding to the confirmation page. Now that the setting has been set to “No,” after pressing Submit, the confirmation page appears.

Has anyone seen this issue before?


  • Support Staff

August 22, 2023 at 12:58 am

EE3 is now considered our ‘legacy’ product, it’s no longer receives updates other than for security and will likely be phased out over the next few months.

there could be lots of reason why recaptcha doesn’t work. May we know what stopping you from updating to the current EE version?


Ronald Aoki

August 28, 2023 at 8:15 pm

Hello again,

We are considering the upgrade. Should we upgrade to EE4 or just upgrade to EE5?

Thank you.


  • Support Staff

August 28, 2023 at 8:31 pm

I suggest to jump right away to EE5.

Check this article here.


Ronald Aoki

September 6, 2023 at 4:14 am

Thank you. Will plan accordingly.

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