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Registration not processing

Posted: May 1, 2018 at 10:00 am


LindenwoodUniv

May 1, 2018 at 10:00 am

I have gone in and verified all settings in EE4 / WordPress and the event itself is open and correct. However, I am receiving an error that states “This registration step could not be completed. Please refresh the page and try again.” Any help to resolve this would be most helpful.


Josh

  • Support Staff

May 1, 2018 at 10:24 am

Hi there,

Without any further information I can make a guess that there is either a PHP fatal error due to the server has exceeded its memory limit or due to an error in the script.

If the cause is the related to the memory limit, you can bump up the memory limit by following this guide:

http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/


LindenwoodUniv

May 2, 2018 at 12:40 pm

We are running on a Virtual Machine that has ample resources. with 4g RAM and 1TB Memory. no other errors are showing.


Josh

  • Support Staff

May 2, 2018 at 1:41 pm

What’s the WP_MEMORY_LIMIT set to though? iirc, if it’s not set it defaults to 40MB which isn’t enough.

You can add the following to the site’s wp-config.php file to ensure that WordPress has enough memory allocated from what’s available:

define( 'WP_MEMORY_LIMIT', '256M' );


LindenwoodUniv

May 2, 2018 at 2:17 pm

you have documentation on how to do this?


Josh

  • Support Staff

May 2, 2018 at 2:52 pm

http://www.wpbeginner.com/beginners-guide/how-to-edit-wp-config-php-file-in-wordpress/

and specifically,

http://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/


LindenwoodUniv

May 2, 2018 at 5:00 pm

Found the issue…
I and a few others have editing rights to EE, if one of us signs up for an event using the same email that’s in the EE system, we get the error.


Josh

  • Support Staff

May 2, 2018 at 8:12 pm

May I ask is there any custom code set up to prevent signing up for event if the email is already in the system? Normally you’d only see an error message like this one:


LindenwoodUniv

May 3, 2018 at 9:39 am

not that I am aware of.


LindenwoodUniv

May 3, 2018 at 9:40 am

We’ve never added in any plugin or custom script to prevent that.


Josh

  • Support Staff

May 3, 2018 at 9:42 am

It’d be helpful if someone could look into that and verify, unless if you’re getting the error message from the above screenshot. That error message would be expected under those conditions.


LindenwoodUniv

May 3, 2018 at 12:01 pm

I can verify that no custom code has been entered for that purpose.

This is the only message we get. “This registration step could not be completed. Please refresh the page and try again.”

Do you believe a plugin could be the cause?


Tony

  • Support Staff

May 3, 2018 at 12:19 pm

That error is a general error and can happen for many different reasons.

If you enable WP Debug on the site using this snippet:

https://eventespresso.com/wiki/troubleshooting-checklist/#wpdebug

(You add that to your wp-config.php file similar to how you increased the memory limit)

Then repeat your test to get the error to throw and check /wp-content/debug.log do you see any errors there?

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Updated by  Tony 3 months, 1 week ago ago

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