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Registration not going to payment method since WP 5.5 upgrade.

Posted: August 18, 2020 at 3:19 pm


ltdan

August 18, 2020 at 3:19 pm

Since the upgrade to WP 5.5 the other day, no one can get past the first registration page to the payment page to complete registration.

I had to downgrade WP to 5.3.4 to restore functionality.


Tony

  • Support Staff

August 19, 2020 at 5:30 am

Hi there,

I’m running multiple EE test sites with WP5.5 with no issues so this is likely due to a plugin/theme conflict with the latest version which then shows during EE’s requests.

Do you have a development copy of the site which can be updated to 5.5 so we can view this?


ltdan

August 19, 2020 at 3:43 pm

This reply has been marked as private.


Tony

  • Support Staff

August 19, 2020 at 4:35 pm

Can you link me an event I can run test registrations on, please?


ltdan

August 19, 2020 at 7:08 pm

This reply has been marked as private.


Tony

  • Support Staff

August 20, 2020 at 4:14 am

This is all I see:

Access to http://www.ldconsultingllc.com was deniedYou don’t have authorisation to view this page.
HTTP ERROR 403


ltdan

August 20, 2020 at 1:18 pm

are you out of the country?


ltdan

August 20, 2020 at 1:25 pm

I unblocked all countries.


Tony

  • Support Staff

August 20, 2020 at 1:40 pm

are you out of the country?

The US? Yes. I’m in the UK.

I unblocked all countries.

Thanks, I can access the site now.


Tony

  • Support Staff

August 20, 2020 at 1:43 pm

The payment request is returning error 500 which most likely means there’s a fatal error happening on that request.

Can you check the servers error logs for any errors from Event Espresso around now and post them here, please?


ltdan

August 20, 2020 at 3:56 pm

I get this error over and over again. is this what you are looking for?

thrown in /home/ldconsulting/public_html/wp-content/plugins/event-espresso-core-reg/core/EE_Log.core.php on line 177
[20-Aug-2020 21:25:04 UTC] PHP Fatal error:  Uncaught Error: Call to undefined function curl_init() in /home/ldconsulting/public_html/wp-content/plugins/event-espresso-core-reg/core/EE_Log.core.php:177
Stack trace:
#0 /home/ldconsulting/public_html/wp-includes/class-wp-hook.php(287): EE_Log->send_log('')
#1 /home/ldconsulting/public_html/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array)
#2 /home/ldconsulting/public_html/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
#3 /home/ldconsulting/public_html/wp-includes/load.php(1001): do_action('shutdown')
#4 [internal function]: shutdown_action_hook()
#5 {main}


Tony

  • Support Staff

August 20, 2020 at 4:47 pm

That error means curl hasn’t been installed on your server, you’ll need to contact your host and have them install curl for the current version of PHP on your server.

Have you recently updated PHP?


ltdan

August 20, 2020 at 5:01 pm

This reply has been marked as private.


Tony

  • Support Staff

August 21, 2020 at 3:45 am

yes they updated php about a week ago.

Ok, then that’s more likely to be causing your issues with EE than the WP5.5 update.

Once your host has installed curl let me know and I’ll run another test.

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Updated by  Tony 1 month ago ago

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