Support

Home › Forums › Event Espresso Premium › Registration – Not connected, but with account – No error message

Registration – Not connected, but with account – No error message

Posted: February 15, 2017 at 9:09 am

Viewing 1 reply thread


JacquesMivi

February 15, 2017 at 9:09 am

Hello,

When an user has an account but he is not conected, he can’t register to an event.
Usually a message appears to ask him to connect.

But not anymore : Any message appears.

You can try on thie event with my email (**Removed**)
https://www.viviarto.com/ateliers-stages/paris-improvisation-theatrale-cohesion-de-groupe-des-collegiens-par-limprovisation/

Thanks a lot,

  • This topic was modified 7 years, 11 months ago by Tony. Reason: Removed email


Tony

  • Support Staff

    •

February 15, 2017 at 9:29 am

Hi there,

I have remove my email address from your reply.

Its happening because there is a JS error on the page – http://take.ms/Qskcp

That code is not being added by Event Espresso but the JS error prevent the ajax submission on the checkout page which is why the page simply refreshes.

You’ll need to find what is adding that code and either fix the JS or remove it from the checkout page.
Viewing 1 reply thread

The support post ‘Registration – Not connected, but with account – No error message’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Tony 7 years, 11 months ago ago

Topic Tags

Tagged: , ,

Notifications

This topic is: not resolved
Event Espresso