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Registration mail but no registration in backend

Posted: September 4, 2019 at 7:54 am


TownCountry

September 4, 2019 at 7:54 am

The event author has received a registration email, but the backend is missing the registration.


Josh

  • Support Staff

September 4, 2019 at 8:21 am

Hi,

Can you share a link to the event registration page (for the event the registration was for) so we can investigate further?


TownCountry

September 4, 2019 at 8:34 am

This reply has been marked as private.


Josh

  • Support Staff

September 4, 2019 at 9:23 am

Is the page in question cached in any way?


TownCountry

September 5, 2019 at 4:23 am

Yes we use caching. But how should that lead to the described problem?


TownCountry

September 5, 2019 at 4:23 am

Yes we use caching. But how should that lead to the described problem?


Tony

  • Support Staff

September 5, 2019 at 5:48 am

Caching can cause all kinds of weird and wonderful issues.

Depending on the type of caching in use it can break the user’s session, more than a single user has the same session and you effectively overwrite another registration because the sessions match.

Note I’m not saying that is what actually happened, simply that it is possible, we don’t have enough information to know what has happened.

You’ll want to exclude EE’s critical pages from caching:

https://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/

Which email did the event author receive? Registration Pending Payment? Registration Approved? Another?

If you go to Event Espresso -> Messages -> Message Queue, can you see the email sent to the event admin (and registrant) for this registration?

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Updated by  Tony 2 weeks ago ago

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