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Jonathan P Ledbetter
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January 31, 2024 at 8:29 am
Recently had open registration, some students are able to register, others are not. Check on multiple computers in the same office, I was able to register on one, could not on the other. What’s the possible issue?
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Rio
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January 31, 2024 at 6:14 pm
That’s weird, Can you share more information? What error did you receive when you’re trying to register?
Can you tell us what happen? did the browser freeze? any error message you received and so on.
please tell us also your system information
Site URL
WP Version
PHP Version
EE Version
thanks
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Jonathan P Ledbetter
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January 31, 2024 at 8:09 pm
The class was open on both computers. Seats were available, one computer allowed me to register, the other one did not. Had a lot of callers report the same issue.
Error Message: We are sorry but this event is not yet open for registration.
You will be able to register starting January 24, 2024.
The error message was on January 24, at 6:26 PM. The class was open for registration an hour earlier. Same thing happened tonight.
Site URL: https://ncdrivingschool.com
WP Version: 6.4.2
PHP Version: 7.4.33.4
EE Version: Version 3.1.37.18.P
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Rio
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January 31, 2024 at 9:23 pm
Can you send us link where you having the problem?> I’m looking on it, and it seems There’s no Add to Cart Button and quantity selector on your page? you mention, there are is error message. Can you paste the error message here.
Can you also fill this information?
https://eventespresso.com/send-login-details/
thanks
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Jonathan P Ledbetter
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February 5, 2024 at 1:19 am
The plugin is used as a registration system, there is no add button, quantity or shopping cart. Students fill out the registration form then submitt it to register. Any fees are paid in person.
The error message is the previous post.
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Sam
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February 5, 2024 at 1:29 am
Hi Bill,
Can you please share a direct link to the course/page where exactly you are facing the issue?
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Jonathan P Ledbetter
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February 5, 2024 at 2:47 am
There is no specific link, it happens anytime there is a new class registering. I will notify you today of any registration links.
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Tony
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February 5, 2024 at 4:00 am
Hi there,
Sam and Rio are looking for your registration page for any event so they can try to reproduce the issue reported.
To give an example: https://ncdrivingschool.com/event-registration/?ee=8502
(Yes, I’m aware that specific event isn’t open until Feb 7th so the ‘error’ on that page is currently expected)
—-
Check on multiple computers in the same office, I was able to register on one, could not on the other. What’s the possible issue?
The specific message you mentioned here isn’t an error as such, it means the evet isn’t open for registration (Reg start has passed) but the only way I can think of for that to work on one machine and not the other is caching.
Were you logged in on one machine by not the other by any chance?
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Tony
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February 5, 2024 at 6:17 am
Hi there,
I’ve just reviewed your login form submission and you’ve included details that this started happening since you moved hosts.
What type of hosting are you now using?
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Jonathan P Ledbetter
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February 5, 2024 at 6:43 am
Managed WordPress Ultimate
ncdrivingschool.com
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Tony
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February 5, 2024 at 6:47 am
Most managed WordPress hosting pages have server-side caching force on all pages by default.
Which host?
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Jonathan P Ledbetter
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February 5, 2024 at 8:22 am
This reply has been marked as private.
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Jonathan P Ledbetter
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February 5, 2024 at 9:37 am
Host: GoDaddy
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Jonathan P Ledbetter
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February 5, 2024 at 9:50 am
Yes I am aware. I had the same thought when it was emailed to me.
The specific message you mentioned here isn’t an error as such, it means the evet isn’t open for registration (Reg start has passed) but the only way I can think of for that to work on one machine and not the other is caching.
Were you logged in on one machine by not the other by any chance?
No I wasn’t logged into the machine or website.
Visitor’s aren’t given the option to log on the website to register.
The class would be open for registration, but some reported that the registration page displayed the same message that is shown when the class is closed.
I have attached an image of what an qpen registration looks like
open registration screenshot
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Tony
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February 5, 2024 at 4:43 pm
The first 2 event links you shared have both worked as expected, opened registrations on time and displayed the registration form at the expected time.
I’ve tested with both PC and Mobile, using Wifi and Cellular to confirm and neither has had any issue viewing the registration form.
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Jonathan P Ledbetter
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February 5, 2024 at 8:21 pm
It’s not working
I check all these classes. I can sign up for classes on my work computer when I am remote in, but it tells me I can’t at home . I tried to sign up at the same time
Guilford County –
Ragsdale HS 7:00pm
Smith HS 5:30pm
High Point Andrews HS 6:30pm
High Point Andrews HS 6:30pm I can sign up for class on my work computer
March 4 – March 19, 2024 4:30-7:30pm
Registration for this class will be held online beginning February 5, 2024 at 6:30 pm.
This class will be held on campus.
Date: March 4, 2024
Available Spaces: 32
__________________
High Point Andrews HS 6:30pm I can’t sign up for class at Home
March 4 – March 19, 2024 4:30-7:30pm
Registration for this class will be held online beginning February 5, 2024 at 6:30 pm.
This class will be held on campus.
Date: March 4, 2024
Available Spaces: 38
Register
When I click the link to High Point Andrews HS I see this
March 4 – March 19, 2024 4:30-7:30pm
Description:
Registration for this class will be held online beginning February 5, 2024 at 6:30 pm.
This class will be held on campus.
We are sorry but this event is not yet open for registration.
You will be able to register starting February 05, 2024
______________________________________________________
Next high School
Guilford :Smith High School My work system at the same time I can register for class
March 4- March 20, 2024 4:30 pm – 7:30 pm
Registration for this class will be held online beginning February 5, 2024 at 5:30 pm .
This class will be held on campus. No class on Fridays.
Date: March 4, 2024
Available Spaces: 34
Register
Guilford :Smith High School my Home system logged in at the same time I cant login to sign up for class
image.png
When I click on the class
Guilford :Smith High School my Home system logged in at the same time
March 4- March 20, 2024 4:30 pm – 7:30 pm
Description:
Registration for this class will be held online beginning February 5, 2024 at 5:30 pm .
This class will be held on campus. No class on Fridays.
We are sorry but this event is not yet open for registration.
You will be able to register starting February 05, 2024
Samething happens at Ragsdale high
______________________________________________________________________________
Guilford :Ragsdale High School same time work system you can sign up for class
1ca9834f-7f74-4003-969f-d7fdf59fc434.png
_______________________________________________________________________________________
Guilford : school name Ragsdale High School my Home PC I cant sign up for class
06e0b564-6f1c-450e-a9c5-9ff282fed281.png
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Rio
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February 5, 2024 at 11:27 pm
Did try it also on my end and everything is fine.
https://monosnap.com/file/SLsM7jmulnxbvs9VOcYIM8gRL4LbTt
Can you recommend your experience?
you can use loom to do it.
https://loom.com/
thanks
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Jonathan P Ledbetter
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February 6, 2024 at 8:08 am
The issue is from computer to computer you can login on one system and verything works but you can go to another one and it doenst.
Exsmaple
High Point Andrews HS 6:30pm
High Point Andrews HS 6:30pm I can sign up for class on my work computer
March 4 – March 19, 2024 4:30-7:30pm
Registration for this class will be held online beginning February 5, 2024 at 6:30 pm.
This class will be held on campus.
Date: March 4, 2024
Available Spaces: 32
__________________
High Point Andrews HS 6:30pm I can’t sign up for class at Home
March 4 – March 19, 2024 4:30-7:30pm
Registration for this class will be held online beginning February 5, 2024 at 6:30 pm.
This class will be held on campus.
Date: March 4, 2024
Available Spaces: 38
Register
When I click the link to High Point Andrews HS I see this
March 4 – March 19, 2024 4:30-7:30pm
Description:
Registration for this class will be held online beginning February 5, 2024 at 6:30 pm.
This class will be held on campus.
We are sorry but this event is not yet open for registration.
You will be able to register starting February 05, 2024
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Jonathan P Ledbetter
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February 6, 2024 at 8:09 am
We can do a remote call and I can show you what is happing.
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Tony
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February 6, 2024 at 8:53 am
This can only be caching, there is really no other explanation for it.
EE itself doesn’t care what computer your using, it processes the request the same way regardless, there’s nothing on the request itself you (or any other user) could be setting to force EE to process that request differently and cause the above so it must be getting a cached response fro Cloudflare.
Which browser are you using?
On an event this is happening on, open up Dev Tools and view the network tab.
(You may need to refresh he page to populate the details)
Find the request for ?ee=XXXX and click on it.
Add a screenshot of the Response headers here please.
(I’ll add an example using FireFox in a private reply now)
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Tony
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February 6, 2024 at 8:53 am
This reply has been marked as private.
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Jonathan P Ledbetter
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February 6, 2024 at 2:49 pm
Update we might have it resloved the hosting company might be the issue. I kee you posted
Bill
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