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REGISTRATION IS DOWN! HELP EMERGENCY!

Posted: January 5, 2020 at 1:35 pm


CirqueSocial

January 5, 2020 at 1:35 pm

HELP! wHAT IS GOING ON!?

butlerbulldogsoccer.com


CirqueSocial

January 5, 2020 at 1:51 pm

Looks like the new version of Divi is no longer compatible – rolled back to an older version of Divi – can you guys fix this or give guidance?


Tony

  • Support Staff

January 5, 2020 at 4:43 pm

Hi there,

What happened to registrations with the latest version of Divi active?

Generally, if a theme does something that is completely breaking registrations its doing something very unexpected and not something we would patch within EE but if you can send me the latest copy of Divi I’ll install it locally and see if anything stands out.


CirqueSocial

January 5, 2020 at 4:58 pm

This reply has been marked as private.


Tony

  • Support Staff

January 6, 2020 at 5:40 am

Ok, so I installed Divi locally and tested a couple of events with no issues.

It was giving me a not found on my registration page but the event was still there in the dashboard.

That can happen when you need to flush your permalinks by navigating to Dashboard -> Settings -> Permalinks (just loading the page flushes permalinks).

We’ve found some plugins/themes cause WP to lose EE’s rewrite rules when the update and visiting the above regenerates them.

Are you not testing updates to your site on staging site first? I’m guessing based on the above your just applying the updates directly to your live site and if thats the case I highly recommend creating a ‘dev’/’staging’ site on the server under a subdomain so you can apply updates to that site first and confirm if there are any issues before doing so on the live site.

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Status: closed

Updated by  Tony 7 months ago ago

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