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Registration Forms not generating

Posted: June 6, 2018 at 7:18 pm


NYSFMIA

  • EE4 Personal License

June 6, 2018 at 7:18 pm

Hello, I am unable to get my registration form to appear. I have already reviewed the historical forums, verified that the page settings are correct and tried disabling all plugins.

I am currently running WP 4.9.6 and Event Espresso 4.9.62.
Webpage for ticket selection is http://www.nysfma.org/index.php/events/2018-educational-conference/. ( Note, this page is public but not shown on main menu as I want to make sure everything is functional before I how the link to my membership. )
Upon selecting the ticket and clicking register now, I get a blank page.
I confirmed that [ESPRESSO_CHECKOUT] is correct and that its referenced correctly under the critical pages.

Your help is appreciated.

Travis


Josh

  • Support Staff

June 6, 2018 at 9:01 pm

Hi Travis,

The page appears to be generated by a page builder so this may be a theme conflict. This can be ruled out by installing the Health Check plugin, then go to WP → Dashboard → Heath Check → Troubleshooting. There you’ll Enable Troubleshooting Mode, then once that’s activated you’ll reactivate Event Espresso only via the Health Check’s Troubleshooting item in the WP admin bar. At that point, can you go to edit the /registration-checkout page and make sure the [ESPRESSO_CHECKOUT] shortcode is in the main content section of the page? Once that page is set you can test a registration again with Health check remaining in troubleshooting mode.

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Updated by  Josh 1 week, 6 days ago ago

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