Support

Home Forums Event Espresso Premium Registration form formatting problem

Registration form formatting problem

Posted: February 11, 2013 at 5:17 pm


Kevin Tucker

February 11, 2013 at 5:17 pm

I’m having a major problem with the registration page for the specific event. It’s only happening in certain browsers, but in the latest versions of Chrome and Safari, the main registration page (that lists events) is fine, but for the specific event page, it’s stripping out the registration form and only displaying that, rather than displaying the whole page that contains it. I can’t begin to figure out what would cause it to do that. And in Safari 5.1.7 it displays perfectly fine.

It’s displaying only the form starting with the following:

                var RecaptchaOptions = {
                    theme : 'clean',
                    lang : 'en'
                };

….

This area should be preceded immediately by

along with everything else from the page formatting before that.
(and it is in some browsers).

Here’s the main registration page (displays fine):
http://www.sonfilmfest.com/?page_id=701

The event registration page (problem in Chrome and newer version of Safari):
http://www.sonfilmfest.com/?page_id=701&ee=1

The formatting of these pages should be identical other than the form area.

Please help! We need to get this event registration out there as soon as possible.

Thanks for you help.


Kevin Tucker

February 11, 2013 at 5:18 pm

My code snippets didn’t display properly above. So, ignore that, and please see the examples at the links.
Thanks.


Dean

February 12, 2013 at 4:15 am

Hi Kevin,

This isn’t working in any browser (up to date ones)

Have you added your reCAPTCHA API key to the General Settings in event Espresso? You can get an API key from http://www.google.com/recaptcha/whyrecaptcha

I assume turning off the recaptcha will revert the events back to normal?


Kevin Tucker

February 12, 2013 at 8:35 am

That’s it. I have no idea why that worked, but I’m glad you knew to suggest that. I just disabled Captcha (not sure why it was enabled… does it default to being enabled, even without the API key? If so, that doesn’t make sense). Anyway, it works now. I’ll leave understanding it for another time 🙂 Thank you!!!!


Josh

  • Support Staff

February 12, 2013 at 10:15 am

Hi Kevin,

Re-captcha is turned off by default, but it’s pretty easy to enable by accident. If you enable re-captcha, it does need an API key.

The support post ‘Registration form formatting problem’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Event Espresso