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Registration form doesn't ask for address information

Posted: May 9, 2017 at 7:02 am


greyowl

May 9, 2017 at 7:02 am

I’ve seen someone else had this problem a while ago. When I register for an event, I’m asked for First and Last name and email address but not for address info (nor the Qs I have in a third Q group). It just goes to the Registration confirmation. What’s going on?


Josh

  • Support Staff

May 9, 2017 at 7:15 am

Hi there,

The thing that usually causes this is the checkboxes next to the Address Group and other question group aren’t checked in the Questions for Primary Registrant box.


greyowl

May 9, 2017 at 8:53 am

Can you see these screenshots?
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greyowl

May 9, 2017 at 8:54 am

Seems the links don’t work…
I have checked all the relevant boxes.


greyowl

May 9, 2017 at 8:56 am

I’ll try again:
https://drive.google.com/file/d/0B5ziCyiQcCdlSXBXRm9hMVJiak0/view?usp=sharing


greyowl

May 9, 2017 at 8:57 am

https://drive.google.com/file/d/0B5ziCyiQcCdlMlhuMWg3Nm1Xa0E/view?usp=sharing
https://drive.google.com/open?id=0B5ziCyiQcCdlSXBXRm9hMVJiak0


Tony

  • Support Staff

May 9, 2017 at 9:09 am

Hi there,

The images show the Addess information question group and the questions within it.

But have you selected that question group within the event?

Edit your event and look for the ‘Questions for Primary Registrants’ section, the ‘Address Information’ question group must be selected within the event for it to show, it’s the top section shown here – http://take.ms/1CBvc


greyowl

May 9, 2017 at 9:37 am

Thanks. We’re getting there. I didn’t have that section. It was disabled in the View options when editing the Event. Now the address details are asked for.

BTW: Is this the best way to get help: starting a thread in the forum? Or can I email support directly?


Tony

  • Support Staff

May 9, 2017 at 9:40 am

Yes, the forums is the best place to receive support as all of the support team then have access to the thread.

The support post ‘Registration form doesn't ask for address information’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Tony 2 years, 5 months ago ago

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