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Registration Form does not display

Posted: July 30, 2012 at 11:53 am


Byron

July 30, 2012 at 11:53 am

I had an event set up and the registration form was displaying to allow someone to register. Now all that displays is the basic information with a register button. You can see it here [http://gsship.org/event-registration/?ee=2].
I have deactivated, reactivated. Deleted and reinstalled. I still cannot get my registration form to display.


Josh

  • Support Staff

July 30, 2012 at 12:11 pm

Hi Byron,

Check the page settings in the Event Espresso>General setting screen. There should be a page set as the main registration page. Then check that page and verify that it has this shortcode on it: [ESPRESSO_EVENTS]

As an aside, it looks like the page template that is set up for this page isn’t loading any scripts into the footer. Is there a call to load footer.php with the wp_footer() function for this page?


lmccarthy

July 30, 2012 at 3:40 pm

Hi Josh

Can you explain further the footer function. What should the code say?
I have exactly the same problem – my espresso registration was working, but now it just refreshes the page upon clicking registration. The only change I can see is that I deleted some footer information last evening.


Josh

  • Support Staff

July 30, 2012 at 3:53 pm

Here is the function reference for the wp_footer function from the WordPress Codex.
http://codex.wordpress.org/Function_Reference/wp_footer
Check the theme’s footer.php file to be sure that this template tage is included.

Try switching to the twentyten or twentyeleven theme to see if the issue persists.

  • This reply was modified 7 years, 1 month ago by  Josh. Reason: forgot the link


lmccarthy

July 30, 2012 at 4:01 pm

Hi Josh

Unfortunately, that has not solved the problem. I’ve tried different theme, as you’ve suggested, but I have the same problem. I also have a problem of a new attendee being duplicated a number of times. I feel inclined to do a complete uninstall of EE, and then a fresh install. Do you think this will solve the problem? And, how do I do this, including deleting the backed database?


Byron

July 30, 2012 at 9:58 pm

I too have tried different themes with the same result. I uninstalled and deleted all EE plugins and tried a fresh install and I am still having the same problem. I am expierencing the same symptoms Imccarthy describes. CLick register and the page simply refreshes.

In my case, none of the input fields, not even the so called 3 fields that are required for every registration are showing up on the registration page.

Josh, or anyone, any other ideas??


Byron

July 30, 2012 at 10:23 pm

As an update, I added a new event. Now, when I try to view the registration for one event, all I get is a list of events, witha register button for each. When I click the register button for any event, the page just refreshes with the same list of events displayed. It appears that trying to get to any single event will only display the list of events open for registration.

When I mark an event as not active and try to view that event it still just displays a list of the active events.


Josh

  • Support Staff

July 31, 2012 at 9:17 am

What is the shortcode on the page that is set to be the main registration page? It should be [ESPRESSO_EVENTS].


lmccarthy

July 31, 2012 at 10:43 am

I’ve double-checked the shortcodes – they all appear to be correct, but I have the same problem.


Josh

  • Support Staff

July 31, 2012 at 1:08 pm

@lmccarthy,

Which version number of Event Espresso is installed, and are there templates in /wp-content/uploads/espresso/templates?


Byron

July 31, 2012 at 6:02 pm

Verified short code is

My version is Version 3.1.25.P ,

Files in uploads/espresso/templates are:

alt_reg_page_display.php
attendee_list.php
confirmation_display.php
event_espresso_style.css
event_list.php
event_list_display.php
event_post.php
index.php
multi_registration_page.php
multi_registration_page_display.php
payment_overview.php
payment_page.php
pending_approval.php
registration_page.php
registration_page_display.php
return_payment.php
shopping_cart.php
widget.php


Josh

  • Support Staff

July 31, 2012 at 7:23 pm

Hi Byron,

What is the shortcode on the main registration page?

Also, try renaming the /wp-content/uploads/espresso/templates folder to something like /wp-content/uploads/espresso/templates-old


Byron

July 31, 2012 at 7:41 pm

The short code on the Event Registration page is [ESPRESSO_EVENTS]

I renamed the folder as you suggested. No change in the result.


Josh

  • Support Staff

July 31, 2012 at 7:44 pm

Which page is set as the main registration page in Event Espresso>General Settings?


Byron

July 31, 2012 at 7:48 pm

Sorry Josh, I should have mentioned that main registration page is set to ‘Event Registration’.


Josh

  • Support Staff

July 31, 2012 at 8:05 pm

You could try deactivation non-EE plugins. Before when the reg form was working, had anything else on the site changed? New plugins, updated plugins?


Byron

July 31, 2012 at 8:28 pm

Josh,

Ok, I thought I had deactivated all plugins before when trouble shooting this, but tried it one more time. This time the registration form is being displayed as it should.

Thanks. Now I am back to the original problem, that the registration is accepted without required fields containing any entered data, including the First Name, Last name and email fields being blank.

I will find that post and continue on that problem there. Thanks for your help.


Byron

July 31, 2012 at 10:09 pm

Josh,

Thanks for all your help. I discovered that my theme was making a cufon.now call that was causing an error. I loaded the WP-Cufón plugin and it solved the error. Now all plugins are activated and the form displays correctly and the required fields feature is working like a champ.


lmccarthy

August 2, 2012 at 12:43 pm

Hi Josh – my issue has now resolved. I deactivated all WP plugins, and then one by one activated them until I found the error that causing the Registration error. There were two plugins that were the culprits: Shortcode, and NextScripts. Hopefully this is helpful to others.


Josh

  • Support Staff

August 2, 2012 at 12:59 pm

Thanks for sharing the solutions, that does help.


Jonah Richman

August 8, 2012 at 8:56 pm

I have this same problem. I just perchased event expresso and have yet to have a registration form display. Here is the link to my events page http://cultivatingcommunitynv.org/event-registration/

I have tried deactivating all the plug-ins, did work, and tried using event espresso light (deactivating the regular event expresso plug-in) instead and that didn’t work that either.

I am at a loss as to what to do. Any help?


Jonah Richman

August 8, 2012 at 9:02 pm

Appologize for the typos. Deactivating all other plug-ins did not work.


Josh

  • Support Staff

August 9, 2012 at 7:50 am

Hi Jonah,

What is the shortcode on this page?

It should be [ESPRESSO_EVENTS]

Also, please double check the page settings in Event Espresso>General Settings: http://eventespresso.com/wiki/setting-up-event-espresso/#page


Jonah Richman

August 9, 2012 at 12:23 pm

Yes. I have correct short code. And the page setting are good. If you click my link you can see that is showing and what isn’t.

http://cultivatingcommunitynv.org/event-registration/


Josh

  • Support Staff

August 9, 2012 at 3:17 pm

Hi Jonah,

This might be a plugin conflict then. Can you try deactivating all non-EE plugins and check again?


Jonah Richman

August 9, 2012 at 5:25 pm

I deactivated every plug-in that wasn’t Event Espresso, no change. I also tried changing the template and still no change.


Seth Shoultes

  • Support Staff

August 9, 2012 at 10:07 pm

@Jonah do you have the Roles and Permissions plugin activated?


Jonah Richman

August 10, 2012 at 12:13 am

I don’t have any plug-in by that name. Should I?


Seth Shoultes

  • Support Staff

August 10, 2012 at 12:19 am

No. Just trying to rule things out. It looks to me like your shortcodes are wrong, but I cannot tell with out logging into your site. Please send us a login using the form on this page:
http://eventespresso.com/contact/

In the department option, please select “I am sending login info as requested”.


Josh

  • Support Staff

August 10, 2012 at 3:16 pm

Hi Jonah,

We received the log in credentials you sent, but they do not work. Can you double check and resend? Thanks.


Jonah Richman

August 10, 2012 at 9:17 pm

It is resent. Should be correct this time.


Josh

  • Support Staff

August 10, 2012 at 9:57 pm

Yes, it is.

The problem was the permalinks setting was set to %postname%, and the server is not configured correctly to have pretty permalinks. After I set it to the WordPress default permalink setting, the registration form now displays.

I installed the Event Espresso requirements check plugin, which has a few recommendations that you might want to check into. Navigate to this page while logged in to view the recommendations.

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Updated by  Josh 7 years, 1 month ago ago

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