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Registration form does not ask for credit card information with Braintree

Posted: February 6, 2019 at 11:08 am


TCAR

February 6, 2019 at 11:08 am

HELP! My registration page stopped working. I use Braintree for payments. The registration page no longer asks for credit card info when credit card is the only option to pay? Here is a link: https://tricityaor.com/registration-checkout/?uts=1549475966&step=payment_options#checkout


Josh

  • Support Staff

February 6, 2019 at 11:25 am

Hi,

It looks like another plugin is interfering. Here’s a screenshot of the browser console that show the error:

https://slack-files.com/T02SY781D-FFZBAFU1F-a5107498b4

May I ask is there an “image zoom” plugin installed on the site? If so, you could try deactivating that plugin to see if that helps.


TCAR

February 6, 2019 at 11:26 am

YES there was! I am deactivating it now.


TCAR

February 6, 2019 at 11:27 am

Still does not seem to give me a field to fill in CC info?


TCAR

February 6, 2019 at 11:27 am

Can I send you login info for you to look into it? I am so lost :/


Josh

  • Support Staff

February 6, 2019 at 12:34 pm

You could purchase a priority support token, then complete the form with temporary information to access the site’s dashboard and the site’s files.

Alternatively, you could continue to try deactivating other plugins that may be causing the the Braintree form to not display.

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Support forum for Event Espresso 3 and Event Espresso 4.
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Updated by  Josh 2 weeks, 2 days ago ago

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