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Coaches
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September 13, 2023 at 11:16 am
Hi there.
We’ve got fields added to a registration form that people are filling out, but when we run the Registration CSV report the data isn’t exporting. There are columns in the csv for it, but they are empty.
Where can we look?
Thank you
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Garth
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September 13, 2023 at 4:10 pm
Are you running the All Registrations report or for a specific event?
In order for the data to be included in the csv report:
– the questions need to be assigned to a question group
– the question group needs to be assigned to the event
– the questions have to be answered
Can you confirm those things, and possibly send me screenshots of those pages?
If that’s all configured correctly you could update to the latest versions.
Then if that doesn’t work we could take a look.
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Coaches
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September 14, 2023 at 9:21 am
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Rio
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September 14, 2023 at 8:20 pm
This reply has been marked as private.
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Coaches
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September 15, 2023 at 6:10 am
This reply has been marked as private.
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Garth
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September 15, 2023 at 3:20 pm
What is the process you are using to export the data (what flow in Event Espresso)? Also, do you have a screenshot of the csv report data/columns?
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Coaches
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September 18, 2023 at 7:52 am
Flow:
Left Menu -> Event Espresso -> Find the Event -> Click on Registrations -> Scroll to the bottom -> click Registrations CSV Report
I’ve added screen shots to the shared folder. Export1 – Export 4 are the spreadsheet (its wide, so 4 screenshots for the whole thing).
And a screenshot called example-reg. It’s the event espresso version of the first record in the spreadsheet. It has address details in EE, but not in the spreadsheet.
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Coaches
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September 18, 2023 at 8:08 am
Just to clarify, the extra fields we’re looking for from the question group are address fields. You can see them in the bottom of the screenshot of the example-reg.
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Rio
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September 18, 2023 at 5:14 pm
Did check this on the latest version of EE and everything is fine. Your site EE is version”:”4.10.45.p”. We could suspect that this could be some problem with older version, conflict with some scripts in WP and many possible reason. But what stopping you on upgrading to our latest version?
thanks
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Coaches
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September 20, 2023 at 6:12 pm
Hi there.
Registrations are the heart of this site, so we are very careful about the event system updates.
That being said, I made a local copy and updated the event system there to Version 5.0.10.p. I get the same results when I export though, none of the added fields are exporting.
Simon
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Rio
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September 20, 2023 at 7:06 pm
Can we have a copy of it too? so we can test it on our end?
You can send private reply.
Thanks.
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Coaches
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September 21, 2023 at 9:51 am
Yes – a copy of the site, or of the spreadsheet?
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Tony
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September 21, 2023 at 12:22 pm
Hi there,
I think it would be better if I could look at the site itself for this.
Everything above looks correct, so I don’t think having the CSV itself will help much here and I’d like to review the event/questions to see if anything stands out.
If that’s ok please send the credentials requested on this form:
https://eventespresso.com/send-login-details/
—
Have you ever had any custom code added to the site to change the CSV report values/order?
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Coaches
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September 21, 2023 at 3:08 pm
How about if I send you an archive version of the updated site (wpress or similar file)?
There is custom code in the site, but I don’t see anything related to the exports.
Thank you
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Tony
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September 21, 2023 at 4:37 pm
Sure, I’ll give it a go.
For the custom code I’d be looking for something hooking into:
FHEE__EE_Export__report_registrations__reg_csv_array
or
FHEE__EventEspressoBatchRequest__JobHandlers__RegistrationsReport__reg_csv_array
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Coaches
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September 22, 2023 at 7:57 am
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Coaches
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September 22, 2023 at 8:03 am
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Coaches
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September 22, 2023 at 8:10 am
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Tony
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September 25, 2023 at 8:18 pm
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Coaches
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September 25, 2023 at 9:36 pm
Holy cow. I see it. Thanks very much for finding that.
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Tony
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September 26, 2023 at 3:33 am
You’re most welcome 🙂
Any further issues just let us know.
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