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Nahum Szumer
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January 23, 2025 at 6:40 pm
Our website is here: https://efac.com.au/workshops/. Please test using the bottom event “Holding the Space”.
The registration flow has worked fine for many years ie.
1. Select number of attendees
2. Fill in Personal Information for each attendee.
3. Registration Form with all questions regarding company details
4. Payment checkout screen with payment options
Currently
1. No matter how many attendees are selected you only get one personal info screen so cannot enter info for multiple attendees and displays the Proceed to Payment Options button
2. Jumps straight to Checkout screen without displaying other attendees or the registration form.
I have tried disabling other plugins and changing the version of PHP running on the server but still have the same issue. Running 8.3 currently.Thank you for any help you can provide.
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Tony
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January 23, 2025 at 8:17 pm
Hi there,
You need to make sure you’re selecting at least the ‘Personal Information’ question group for additional registants within the event.
Edit the event and look for this section:
https://monosnap.com/file/Nd7hqCRvlneiebawj2L0wgeE5WrmyZ
The bottom section there you need to click the checkbox for Personal info, then update the event and try again.
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Nahum Szumer
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January 23, 2025 at 9:04 pm
Thank you Tony. works Perfectly now.
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