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Registration First Name Not recognized

Posted: April 22, 2020 at 7:55 pm

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Jarred

April 22, 2020 at 7:55 pm

Doing some testing while business is closed.

On the registration form for a test event that is on the calendar for May, and I checkout as guest and then I fill out the registration form and click Proceed, and I get an error saying that “FIRST NAME REQUIRED”?

Is this happening to anyone else?


Jarred

April 22, 2020 at 7:57 pm

I wonder if there is a JS I need to exclude from cache maybe? Is there a special string to input on cache plugins?

I already exclude the main pages for checkout


Josh

  • Support Staff

April 22, 2020 at 8:05 pm

Hi Jarred,

This hasn’t been reported by anyone else. Usually this type of issue happens when there’s a plugin conflict where an errant script prevents other scripts on the page from working as expected. So you could try deactivating other plugins and any custom code that alters markup or scripts on the site.


Jarred

April 23, 2020 at 7:51 pm

thanks Josh I think it was some JS.

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