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Knbcorman
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March 9, 2020 at 9:28 am
I had a registrant attempt to register 3 times and it is showing her as an incomplete registration that is failing and she said that she is having an issue and that it is saying it is a SPAM issue?
I don’t even know where to look to see what the error or issue is but I do see that there are 4 incomplete registrations.
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Josh
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March 9, 2020 at 9:35 am
Hi,
They’re correct, it’s related to spam protection: Your site doesn’t have a valid key to use reCAPTCHA.
Here’s what your reg page looks like while logged out:
https://slack-files.com/T02SY781D-FV2S278E8-aab7de5ea5
You’ll either need to deactivate reCAPTCHA (in Event Espresso Registration Form > Settings) or get a valid key and input it into the settings there.
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Knbcorman
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March 9, 2020 at 9:40 am
Thank you!
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Josh
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March 9, 2020 at 9:51 am
You’re most welcome.
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