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Somatic Practice
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December 6, 2023 at 5:17 pm
Hello,
We are having issues with some registrations.
In some cases, the registration page won’t submit (I have replicated this problem myself). In other cases, as before, the payment can’t be completed. And in one odd case, a student attempting to fill out the registration form could not get the State/Province field to populate correctly after selecting the Country (this was on an iPad or tablet, and she was subsequently able to use a desktop but still couldn’t complete the payment).
https://somaticpractice.net/
See error log files: https://imgur.com/a/lAasZQd
Thanks in advance
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Rio
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December 6, 2023 at 6:25 pm
I did try on my end, and i was able to pass through registration (state/province). Did they mention specific country and state?
You also mention that you did try to replicate it? can you you shoot us video?
you can use loom to do it. https://www.loom.com/
Can you also paste the whole log?
thanks
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Somatic Practice
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December 7, 2023 at 3:46 pm
This reply has been marked as private.
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Rio
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December 7, 2023 at 5:25 pm
Can you fill this form? so we can investigate more.
https://eventespresso.com/send-login-details/
Also, did they mention specific country and state that having error? or they can’t choose at all?
You also mention that you did try to replicate it? can you you shoot us video?
you can use loom to do it. https://www.loom.com/
thanks
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Somatic Practice
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December 7, 2023 at 9:41 pm
Hi Rio –
To be honest we are more concerned about the errors with submitting registration and payment pages. The state/country error has been reported only once and I was unable to replicate it, either on desktop or on mobile.
I will fill in the form so that you can take a look.
Thank you!
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Rio
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December 8, 2023 at 5:08 am
The error that you sent was access log. For error log, check this troubleshooting article here.
https://eventespresso.com/wiki/troubleshooting-checklist/
Do you experience any problem in your EE, aside from that report? It is possible that the browser just crashed when he did try to register.
If you need anything, feel free to reach us again.
Have a wonderful day!
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