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Entered an email address that matches an existing user account

Posted: March 16, 2020 at 10:56 am


eosw

March 16, 2020 at 10:56 am

I have someone that has registered for 0 dollar events and has had no issue. He is now trying to register for an even that has a price, and is getting this error…..An error has occurred: You have entered an email address that matches an existing user account in our system. If this is your email address, please log in before continuing your registration. Otherwise, register with a different email address.

Please advise how we can resolve this.


Tony

  • Support Staff

March 16, 2020 at 11:42 am

Hi there,

The ‘error’ is telling the user they have a WP User account on the site and need to log in before the continue with the registration.

Do you not want users logging into the site to register?


eosw

March 16, 2020 at 3:07 pm

We have force login to NO and Auto Create users to no. You are required to login per another plugin called membership works to access the site. I have one person having this issue, no one else is and they can login.


Tony

  • Support Staff

March 16, 2020 at 3:22 pm

We have force login to NO and Auto Create users to no.

Those are separate from the notice you are getting right now.

The ‘error’ you are getting isn’t actually an error, EE is checking for a user account using the details the user provided on the registration form and finding a match, so it shows the above and requires the user to log into that account.

The reason we do that is to keep the registrations synced with the WP user account.

You can disable that check if preferred using a snippet like this:

https://gist.github.com/joshfeck/1131145859a3fab58f4d#file-disable_email_match_everyone-php

If you add that to the site, you’ll need to disable the WP User account sync feature in:

Event Espresso -> Registration Form -> User integration settings -> Always sync contact information with WP user profile?

Set that option to No and save.

I have one person having this issue, no one else is and they can login.

So this user can’t log in?

Either they are entering their own details in the registration form and EE is requiring them to log in because it found a user account for them, or…

They are entering details into the EE registration form for a user account that has already been created, are they registering for themselves?


eosw

March 17, 2020 at 12:28 pm

Hi – Correct he cannot login. He does have a subscriber account already. I guess where I am really confused is the system lets him register for 0 dollar events, but this which has a price he cannot.


Tony

  • Support Staff

March 17, 2020 at 3:40 pm

Hi – Correct he cannot login.

Ok, so why can’t he log in?

He does have a subscriber account already.

Then that will be why he’s getting the above, if he’s using the email address linked to that WP user profile during registration and he’s logged out.

I guess where I am really confused is the system lets him register for 0 dollar events, but this which has a price he cannot.

Definitely using the same details for both types of events?

The WP User integration add-on checks for details on a hook fired on the single page checkout that is fired regardless of the ticket price so it should happen on any ticket if the details match.

I’ve just tested this to confirm and get the login prompt: https://monosnap.com/file/Dz0LfgM8piAFNsbMO0Rm6xeNBFHHxS

I did notice this thread connected to your account:

https://eventespresso.com/topic/registration-suppressing/

Are you using the function mentioned there on the site?


eosw

March 18, 2020 at 9:47 am

Thank you…we have it sorted out.


Tony

  • Support Staff

March 18, 2020 at 11:25 am

May I ask what the difference between the paid and free events was? I’m curious as I can’t reproduce the above.

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Updated by  Tony 1 week, 4 days ago ago

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