Support

Home Forums Event Espresso Premium Registration emails showing as sent, but not received

Registration emails showing as sent, but not received

Posted: May 10, 2019 at 1:38 pm


liquidflorian

May 10, 2019 at 1:38 pm

Hello, We are testing a new site and have upgraded from EE3 to EE4 in the process. On the new site, which is presently set to a www2 subdomain hosted at Dreamhost, shows that the registration emails were sent, but we have not received them in any various email accounts (we checked the SPAM folders as well). The site’s general contact form is confirmed as working.

We are only using the default message templates and for the Email Registration Approved Template, the TO is being sent to [PRIMARY_REGISTRANT_EMAIL] and the FROM is set to [CO_EMAIL].


Tony

  • Support Staff

May 13, 2019 at 7:18 am

Hi there,

If the emails are showing as sent within the message activity table then they were successfully passed over to wp_mail() to do whatever your server is set up to do with emails. What happens with the email after that point we have no control over, they may be simply dropped by the mail server.

For deliverability issues we recommend using a transactional email service and have some listed here:

https://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/


liquidflorian

May 16, 2019 at 11:07 am

We put SendGrid in place and emails are working. Thanks!


Tony

  • Support Staff

May 16, 2019 at 2:58 pm

Great! I’m glad they are working for you now.

Any further problems please let us know.

The support post ‘Registration emails showing as sent, but not received’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3

Documentation for Event Espresso 4

Status: closed

Updated by  Tony 1 month ago ago

Topic Tags

Notifications

This topic is: not resolved
Do NOT follow this link or you will be banned from the site!