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Registration Emails Randomly Not Received

Posted: May 21, 2015 at 5:58 am


mpurse

May 21, 2015 at 5:58 am

We use Mandrill to send all the mails from our site. But since yesterday (we think), it seems as though quite a lot of our registration emails are not going out. We are not sure if the customers get them, but we certainly aren’t.

Out of four registrations today, only one registration email was received.

According to our Mandrill records they have been sent, but it doesn’t seem that way.


Lorenzo Orlando Caum

  • Support Staff

    •

May 21, 2015 at 10:17 am

Hi, could you check if any of those arrived in SPAM?

If they did then please also setup SPF and DKIM for Mandrill:

https://mandrill.zendesk.com/hc/en-us/articles/205582267-What-are-SPF-and-DKIM-and-do-I-need-to-set-them-up-

—
Lorenzo

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Updated by  Lorenzo Orlando Caum 8 years, 11 months ago ago

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