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_designandinternet
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June 30, 2016 at 8:28 am
Using: Event Espresso 4 Core Regular v4.9.2.p
Using EE 4 Personal Licence, dashboard configured correctly with five events that are live.
Tried every variation and have not customised code. Test emails work but the key default inbox isn’t receiving the confirmation booking email.
We are currently running WP Bank Mail after trying a variety of plugins to process the SMTP. Test emails from all tried plugins have proved successful.
Primary Contact Email is set to be events@westlondonteachingalliance.com (working email account) configured in Hosting dashboard.
If we use events@westlondonteachingalliance.com as registrant email (in frontend form) EE sends emails to events@westlondonteachingalliance.com.
Can you please advise why the emails are not arriving in the inbox of events@westlondonteachingalliance.com (or any other email we have tested gmail, and other email server)
THE MAJOR ISSUE IS THAT EE DOESN’T SEND ANY EMAILS TO ADMINISTRATORS.
Can you please help in finding a solution to this?
2nd issue:
Registrations are successfully being registered but are prevented from being downloaded as a CSV file. [Error – to long to post]
Thank you
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Josh
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June 30, 2016 at 11:54 am
Can you check the message templates for the emails that are not sending and see what’s in the To: field for those?
You might try changing the contents of the To: fields to be:
[CO_EMAIL]
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_designandinternet
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June 30, 2016 at 12:02 pm
Thanks Josh,
Was set to: was set to [SITE_ADMIN_EMAIL]
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_designandinternet
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June 30, 2016 at 12:02 pm
And now is changed to [CO_EMAIL]
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_designandinternet
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June 30, 2016 at 1:02 pm
Doesn’t look like that has worked Josh. Any other suggestions?
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Josh
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June 30, 2016 at 1:26 pm
Did you check the Message Activity table to see if the messages were generated?
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_designandinternet
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June 30, 2016 at 2:50 pm
Fixed – Thank you Josh. The other thing is this:
2nd issue:
Registrations are successfully being registered but are prevented from being downloaded as a CSV file. [Error – to long to post]
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Josh
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June 30, 2016 at 3:20 pm
If the error that’s too long to post resembles the one in this thread, you can follow Tony’s advice for a solution.
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_designandinternet
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June 30, 2016 at 3:43 pm
Here you go, any ideas?
The error:
http://d.pr/i/69Ft
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Josh
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June 30, 2016 at 3:46 pm
That’s the same error from the other thread. You’ll find your solution there. Here’s another link for your convenience:
https://eventespresso.com/topic/error-event-registration-csv-report/
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