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Registration Emails Not being sent to us

Posted: January 8, 2018 at 1:51 pm

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worldlegacy

January 8, 2018 at 1:51 pm

Suddenly middle of December our registration emails are not being sent.
I see them in the queued for sending. Then I can get them to send manually. They are not listed in the failed to send. I hadnt changed anything.


Tony

  • Support Staff

January 8, 2018 at 4:33 pm

Hi there,

Usually if that happens there is an issue with WP Cron on the site.

The first thing to check is if you go to Event Espresso -> Messages -> Settings.

You’ll see the option ‘Generate and send all messages:’, set that the ‘On same request’ and test a registration, do the emails send automatically then?


worldlegacy

January 8, 2018 at 4:56 pm

This seems to have resolved it.


Tony

  • Support Staff

January 9, 2018 at 4:29 am

Great, you can leave that option set as is.

I’d recommend checking with your host and confirm wp_cron is enabled on your site as other areas of the plugin also use that feature.

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