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Registration emails have stopped being sent

Posted: January 25, 2020 at 3:09 pm


WimX

January 25, 2020 at 3:09 pm

This has just recently happened and I have no idea why. It is the most vital function of EE for me. I have looked at support forums and they say check the message log by going to event espresso>messages but I cannot see where that is either on the wordpress dashboard or EE site. Can someone help me please?


Josh

  • Support Staff

January 27, 2020 at 6:35 am

Hi,

You likely read forum posts for EE4 because EE4 has an Event Espresso > Messages admin page. Event Espresso 3 does not have this.

What you can do instead is add a plugin to log emails like this one:

https://wordpress.org/plugins/wp-mail-logging/

With that plugin activated, the next time there’s a registration you can check the logs. If it shows an email was sent, then you can check your spam folder, it may have landed there.

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

http://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

Alternatively, you could also use a gmail account and configure a plugin like the WP Mail SMTP plugin to send the emails.

The support post ‘Registration emails have stopped being sent’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by  Josh 8 months ago ago

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