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sacredjourneyherbalism@gmail.com
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August 14, 2017 at 12:23 pm
Hello, We are experiencing problems with email notifications. The test notifications from the email editor are being successfully delivered; however, when we actually register for an event, neither the registration emails (to the customer) nor the admin notifications are being sent. The only notification we receive is from our payment gateway (Paypal). Do we need to install an SMTP plugin? Or is there another solution. We are confused as to why the test emails are working but not the actual notifications.
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Tony
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August 14, 2017 at 2:44 pm
Hi there,
If you go to Event Espresso -> Messages -> Message activity
Do you see a list of messages there? If so what colour ‘status bar’ do the have to the left?
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sacredjourneyherbalism@gmail.com
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August 15, 2017 at 11:45 am
All of the emails are marked as “failed sending can be retried”. I get the following error: “Message was not executed successfully.
Messenger and Message Type were valid and active, but the messenger send method failed.
The email did not send successfully.
The WordPress wp_mail function is used for sending mails but does not give any useful information when an email fails to send.
It is possible the “to” address (email) or “from” address (email) is invalid.”
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sacredjourneyherbalism@gmail.com
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August 15, 2017 at 11:55 am
I’ve also tried three test emails today and I get a message saying “test message sent”, but they are not showing up under message activity.
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Josh
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August 15, 2017 at 4:27 pm
Hi there,
The email from the “Send a test email to *:” action doesn’t actually get logged to the Messages Activity list. So it sounds like the Test Sends are working, but there may be a problem with either the To: or From: email addresses in the actual event notification messages.
When you get the error message that says:
“It is possible the “to” address (email) or “from” address (email) is invalid.”
Does the email address that gets printed in the error message have a name before the email address? e.g. “My event site, events@myeventsite.com” or does it only include an email address there?
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sacredjourneyherbalism@gmail.com
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August 18, 2017 at 8:02 am
Yes, an email was included in there, but we didn’t want to publish it on the forum. We found a fix. We changed the setting ”
Generate and send all messages:” to “on the same request”, and it seems to be working now.
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