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Registration Email shortcodes not working

Posted: August 4, 2012 at 11:41 am


August 4, 2012 at 11:41 am

Some of my registration email confirmation short codes are not working, specifically, [location] and google map link. I have it set up as follows:

This is an automated response – Do Not Reply

Thank you [fname] [lname] for registering for [event].

This event starts at [start_time] on [start_date] and runs until [end_time] on [end_date].





We hope that you will find this event both informative and enjoyable. Should you have any questions, please contact [contact].

If you have not done so already, please submit your payment in the amount of [cost].

Click here to review your payment information [payment_url].

Thank You.

Can you help?


  • Support Staff

August 6, 2012 at 8:00 am

Do you have the location information filled out in the venue manager -or- is the location info filled out in the event editor? The reason I ask is it can make a difference which email shortcodes are used depending on whether the Venue manager is enabled or not.


August 9, 2012 at 2:36 am

Hi Josh

I have the information filled out in Venue Manager – and then in the Event Editor I’m choosing the venue from the drop-down option under Advanced Options.



  • Support Staff

August 9, 2012 at 8:02 am

Instead of the location shortcodes, try [venue_title] , [venue_address] , and [venue_phone] .

With the google map link shortcode, what URL is displayed for the google map link in the email?

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