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Registration email sent to wrong email address

Posted: November 14, 2020 at 8:36 am


garagegirls

November 14, 2020 at 8:36 am

We have been getting registration emails to info@garagedoorstudio.com and suddenly, registration emails are being sent to my biz partner’s email. How do I make our info email the primary email again?


Tony

  • Support Staff

November 16, 2020 at 3:25 am

Hi there,

By default Event Espresso uses the email address of the user account set as event author so has the author been changed on your event?

Is it all registration emails or just the Registration Approved email?


garagegirls

November 16, 2020 at 11:24 am

Yes, my biz partner has started getting all the registration approved messages. I did not change the author. The only thing I did recently was change her password user admin status on WordPress, it seems that’s when this started happening.


Tony

  • Support Staff

November 16, 2020 at 12:09 pm

Ok, go to Event Espreso -> Messages -> Defalt Message Templates.

Find ‘Registration Approved’ in the list and click on the ‘Edit Event Admin’.

What do you see in the TO field?


garagegirls

November 16, 2020 at 7:56 pm

It says:

[EVENT_AUTHOR_FORMATTED_EMAIL]


Tony

  • Support Staff

November 17, 2020 at 3:26 am

Ok, so the messages are set to send to the event author, have you confirmed that the author is set to the correct user account?

Right now the event on your site is set to the users with an ID of 6.

You can check in the event editor, look for the ‘Author’ metabox, is that set to you or your business partner?


garagegirls

November 17, 2020 at 7:15 am

AHA! that was it, thank you!


Tony

  • Support Staff

November 17, 2020 at 7:29 am

You’re most welcome.

There is a change you can make to the messages system to prevent this from happening again if you prefer?

In short, you change the ‘To’ field to use [CO_EMAIL]

That will then always use whatever Email is set in Event Espresso -> General Settings -> Primary Contact Email so you just need to make sure that is set to the correct email address to use.

Then it doesn’t matter who creates your events, or who is set as the author later etc, it always just sends the emails to the address in general settings.

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Updated by  Tony 2 weeks, 1 day ago ago

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