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Registration email received but no registration in event espresso

Posted: December 8, 2015 at 7:58 am


cellbotics

December 8, 2015 at 7:58 am

I am receiving the email that a user has been registered, but the registration is not showing up in event espresso. On the email I click the registration code and this is the error:
Fatal error: Call to a member function group_size() on a non-object in Registrations_Admin_Page.core.php on line 1132


Seth Shoultes

  • Support Staff

December 8, 2015 at 10:50 am

Hello Tia,

It sounds like something broke in the registration object, possibly due to caching. Do you have a caching plugin activated/installed?


cellbotics

December 9, 2015 at 4:50 am

No, i don’t have a caching plugin. Anyway to track down the problem?


Lorenzo Orlando Caum

  • Support Staff

December 9, 2015 at 9:00 am

Hi Tia,

Could you backup your site and upgrade to a current version of Event Espresso 4?

Here is the change log since your version:

https://eventespresso.com/wiki/ee4-changelog/

Here is our update guide:

https://eventespresso.com/wiki/how-to-upgrade-event-espresso/#update-event-espresso-4


Lorenzo


cellbotics

December 10, 2015 at 4:40 am

I already upgraded and have the same error. i can try to reinstall from scratch, but can that be done and keep all of the customization to the page template that has been done, along with all the events I currently have there?

Everything was fine and then within the last two weeks it just stopped working.


Tony

  • Support Staff

December 10, 2015 at 4:55 am

Hi Tia,

It depends how you have customized the output, what are you currently using to change the page?

You events are saved within the database, so as long as you do not wipe the DB they will remain.

Everything was fine and then within the last two weeks it just stopped working.

So is this now happening with every registration made on the site?

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