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Registration Details not displaying

Posted: January 3, 2013 at 10:01 am


bjones1

January 3, 2013 at 10:01 am

I have seen a number of posts related to this, some of which I understand but none which exactly match the problem I’m seeing. I will probably need to get a support token to safely sort out the issue.

When my members register for an event (all free) they are no longer able to edit their names, and the registration shows up as blank. This started happening at about the time that we installed the recurring events and permissions plugins a week or so ago. (We have not really touched them other than to activate.)

Another problem that I think probably has been there from day one, is that when a registrant goes back to the event page, his/her registration details do not display. The “Registration Details” heading shows up, but nothing is there but an option to add attendees! I didn’t even realize it was supposed to be there, as I don’t think the heading even showed up until I just upgraded to the latest EE today. Sometimes folks would sign up multiple times “just to be sure” because they couldn’t remember. This problem occurs when I simply click on the event link, or when I go to the event through My Events in the dashboard.


Josh

  • Support Staff

January 3, 2013 at 11:03 am

Hi there,

It looks like this might be related to the Roles and Permissions add-on. What you’re reporting was similar to something that happened in an earlier version, but was fixed in a later version. Can you check to see if you have the very latest version of Roles and Permission – 1.5.3 ? You can get the version number from the WordPress plugin manager screen.


bjones1

January 3, 2013 at 11:06 am

Yes, I have 1.5.3. Maybe I should deactivate, anyway? Or deactivate and reactivate? I just this morning upgraded EE, so maybe the “bug” carried over from that?


Josh

  • Support Staff

January 3, 2013 at 11:20 am

Hi there,

It may be with something in the Roles and Permissions settings then. You could first deactivate R & P to see if the issue goes away.


bjones1

January 3, 2013 at 11:44 am

Ooookay…
I honestly don’t know what I’m looking for. I deactivated Permissions (not called Roles and Permissions on my plugins list!), logged out of my admin account, then logged back in as a regular member and clicked the event link.

I got the Event Registration page, with the full description and location, etc. Below the description, I again got “Registration Details” with nothing below it except “Add Attendees.” This user account had NOT already registered. So, I clicked the “Add Attendees” link, and signed up as Brenda Testing, and clicked Submit.

I got a confirmation page, with the name and email visible. But I could not edit either one by clicking the edit link. A new page popped up, with no form to edit. I could click “confirm” but of course there was no information on the edit page to confirm. I went ahead and confirmed. No personal information appeared on the Payment Overview page. I KNOW we got correct confirmation info before this.

When I went back to the event page, it looked the same as before. I could not see the name I had added, and I still had the same number of available add-on slots. This is the same behavior I’ve had from first installation.


Josh

  • Support Staff

January 3, 2013 at 12:08 pm

Hi there,

The root problem here is there isn’t a primary registration form to fill out. Can you go into the event editor as the admin and re-save the event, then check the registration page to see if the primary registration form appears?


bjones1

January 3, 2013 at 1:02 pm

Yep, that fixed the “no form to fill out” problem. However, since I have already registered for the event, shouldn’t the registration page reflect that? I have a form now, just as though I was never signed up. I didn’t test, but I’m pretty sure I could fill in my information and sign up a second time, and that would show up in the attendees list as a new attendee.

Should I try turning Permissions back on, yet?


Josh

  • Support Staff

January 3, 2013 at 1:17 pm

Hi there,

However, since I have already registered for the event, shouldn’t the
registration page reflect that? I have a form now, just as though I
was never signed up. I didn’t test, but I’m pretty sure I could fill
in my information and sign up a second time, and that would show up in
the attendees list as a new attendee.

It actually doesn’t work that way. Someone who has registered for an event can go back and register again as many times as they’d like. There isn’t a mechanism to stop someone from registering again.

You could try to turning on the Permissions add-on to see what happens. Typically, I will see this add-on installed but never configured to really be used. May I ask what you are using the Permissions add-on for?


bjones1

January 3, 2013 at 1:44 pm

You could try to turning on the Permissions add-on to see what happens. Typically, I will see this add-on installed but never configured to really be used. May I ask what you are using the Permissions add-on for?

Well, I was hoping I could use it to someday adjust which volunteers might have access to the Events area of the dashboard and check attendees, send them emails, set up events… that sort of thing. I am not skilled enough to simply start playing with permissions, so there’s no pressing reason to activate at this time.

There isn’t a mechanism to stop someone from registering again.

But shouldn’t there be a way for that user to see what he/she has signed up for? Easily, that is? Most of our members still haven’t even figured out how to access and tweak their profiles, much less see all their events in a list. Sad, I know…


Josh

  • Support Staff

January 3, 2013 at 2:25 pm

There is a way for a logged in user to see what they’ve signed up for. If you have the current version of the WP-user integration add-on installed, you can place the [ESPRESSO_MY_EVENTS] shortcode on a page and it will list all the events that they have signed up for. Here is a link to the documentation where it explains how to set this up:
http://eventespresso.com/wiki/members-integration-addon/#my_events_shortcode


bjones1

January 3, 2013 at 2:40 pm

I do have the Members add-on, version 1.9, which I’m pretty sure we paid for – but when I tried to access the link you provided, it says I need to purchase. And neither Members nor User Integration is showing on my EE profile page. So something is missing, I guess.
A page with that shortcode simply shows the shortcode.


bjones1

January 3, 2013 at 2:58 pm

Additional info:
I did try deactivating and reactivating the plugin, but that didn’t do anything. 🙁


Josh

  • Support Staff

January 3, 2013 at 2:58 pm

You’ll need the newer version of Members in order to use the my events shortcode. The members add-on is included with the Business license package or can be purchased separately. If you bought it separately within the last year, you can request an update to your account here.


bjones1

January 3, 2013 at 3:05 pm

Okay, will do.


bjones1

January 3, 2013 at 8:42 pm

The new version of Members did take care of the problem! Wow, what a difference. In fact, when I go to the event page now, my information is already there, and it shows that I have one less additional persons available to sign up.
Thanks so much!

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Updated by  bjones1 6 years, 11 months ago ago

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