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Registration Details email being sent even when order was dropped

Posted: February 1, 2018 at 1:24 am


jaybe

February 1, 2018 at 1:24 am

I am having a difficult time getting the correct emails to be sent when a registration is taken. We use Paypal only and tickets are not limited so all registrations are assumed approved when payment is made. I learned today that even if someone doesn’t finalize their registration and actually make payment via Paypal, they still receive an email with registration details that includes their name and registration code and it shows the ticket with a price of $0.00. This is causing confusion. I tried changing the default registration status back and forth between Pending Payment and Approved and get the same result – the customer still gets a Registration Details email. I’m not even sure what that should be now. Also, we only need two emails:

1 to the person who registered that contains the ticket detail and information about their confirmed (ONLY!) payment. Payments that didn’t process shouldn’t receive anything.
1 to the site admin showing that a registration (and payment) was processed

I would appreciate anyone’s insight/assistance on this (to prevent further hairloss). Thanks!


Tony

  • Support Staff

February 1, 2018 at 4:08 am

Hi there,

1 to the person who registered that contains the ticket detail and information about their confirmed (ONLY!) payment. Payments that didn’t process shouldn’t receive anything.

Then you should use a default registration status of Pending Payment on your events.

All registrations are marked ‘Approved’ when full payment is made. When you set a Default Registration Status of Approved you basically tell Event Espresso that you don’t care what the payment status is, they should be approved, which in turn will trigger the registration approved messages (confirmation messages).

Just to confirm, where exactly are you setting the default registration status to pending payment?

There’s a setting on the event itself, and a setting that sets the default value on any newly created events. So are you setting the setting on the event itself?

Here – http://take.ms/vDYz6

1 to the site admin showing that a registration (and payment) was processed

This ties in with the above so lets fix how the events are set up and then focus on this.

Can you link me to an event I can run a test registration on?


jaybe

February 1, 2018 at 5:32 pm

Tony -thank you so much for responding. And you resolved the issue when you mentioned the two different areas for pending payment status. The default was set to pending, but the event itself was set to approved and I had completely missed that setting. When I changed that back to Pending Payment, abandoned orders are no longer receiving the emails. Thank you again.


Tony

  • Support Staff

February 2, 2018 at 2:30 pm

You’re most welcome.

Just to confirm, are you also now only receiving the emails you expect to receive?


jaybe

February 4, 2018 at 1:08 pm

That’s correct Tony – I believe everything is working correctly now. Thank you again. This is my first EE setup and, so far, I’m very happy with the product and its capabilities.


Tony

  • Support Staff

February 5, 2018 at 5:48 am

Great, I’m glad it’s working for you 🙂

Any further problems please do let us know.

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Updated by  Tony 8 months, 2 weeks ago ago

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