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bkmioduchoski
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December 31, 2012 at 1:28 pm
I have the same problem an earlier poster described but could not read the responses because I’m not a premium support client anymore. We only run a handful of events so it’s not worth it this year, any chance you could answer? Thank you, Bonnie
* * *I just upgraded from EE 3.1.22.2.P to EE 3.1.25.P and when someone registers for an event, it does not send me the confirmation email. This was working fine before I upgraded. I have it set in the general settings to send to my email address.
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This topic was modified 11 years, 12 months ago by
 Josh. Reason: Not applicable to the lite version of Event Espresso
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Jonathan Wilson
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December 31, 2012 at 2:13 pm
In general settings make sure the following are true:
Send Payment Confirmation emails? Yes
Send registrations confirmation emails before a payment is received? Yes
Event Espresso uses the standard WordPress wp_mail which is based on the PHP mail system. Some servers don’t really work well with it. We advise using a third party email system such as http://wordpress.org/extend/plugins/wp-mail-smtp/ or http://postmarkapp.com/
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bkmioduchoski
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December 31, 2012 at 2:17 pm
Hi Jonathan,
Thank you! I gleaned from other posts that I should install the WP-Mail-SMTP plugin and I did that and set it up. I’m getting other emails from the site, just not registration confirmations from EE. Everything is set up as you suggested and has been for many months and we weren’t having problems before.
Any other suggestions on what we can do to get the reg emails sending? It will send if I manually go on the event attendees and manually hit the email button (resend reg details) to resend but not automatically.
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Chris Reynolds
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January 1, 2013 at 2:22 pm
Try setting the Use Fancy Email Headers setting to No on the General Settings page.
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