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Registration confirmations not sending based on specific parameters

Posted: May 19, 2017 at 2:55 pm


Flying Hippo

May 19, 2017 at 2:55 pm

If ‘Send registration confirmation emails before payment is received’ is set to ‘No’ and an event that someone has registered for is free, no registration confirmation email is sent as no transaction has taken place. Is this a bug or is it supposed to function like this?


Josh

  • Support Staff

May 19, 2017 at 4:58 pm

May I ask which version of Event Espresso is activated on your website?


Flying Hippo

May 22, 2017 at 8:23 am

3.1.37.11.P


Josh

  • Support Staff

May 22, 2017 at 10:50 am

Hi there,

Normally you should be getting an email when it’s a free event and ‘Send registration confirmation emails before payment is received’ is set to ‘No’. You can observe the above by running a test registration here:

http://testdrive.eventespresso.com/?ee=19316

Has any of the Event Espresso plugin’s code or template code been customized on your website?


Flying Hippo

May 22, 2017 at 10:57 am

Thanks for the reply! Yes, but nothing that would have edited any mailing functions.


Josh

  • Support Staff

May 22, 2017 at 11:01 am

Are you sure? The reason I ask is because if you’ve modified any code that runs during or after a registration for a free event, this could affect the hooks that the mailing functions use to hook into the registration process.


Flying Hippo

May 22, 2017 at 12:35 pm

Yes. I have also verified that this doesn’t function as intended with a clean copy from the legacy repo.


Flying Hippo

May 22, 2017 at 12:37 pm

There must be a plugin conflict somewhere. We’ll keep searching!


Tony

  • Support Staff

May 23, 2017 at 3:40 am

Hi there,

Just as a further troubleshooting tip, install the WP Mail Logging plugin and confirm if the email is actually being triggered but then not arriving (if it shows in the log after running a test registration then EE is triggering the email).

If the email IS triggered, check the log for anything strange with content of the email.

The support post ‘Registration confirmations not sending based on specific parameters’ is closed to new replies.

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Status: closed

Updated by  Tony 2 years, 6 months ago ago

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