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Registration confirmation delays

Posted: March 6, 2019 at 8:52 pm


Dorian Straszewski

March 6, 2019 at 8:52 pm

See link https://ibb.co/r42Bhbh

The person registered prior to March 3rd. March 5th my customer received the confirmation email which was after the class date. The class was on the 3rd.


Tony

  • Support Staff

March 7, 2019 at 4:43 am

Hi Dorian,

On the site in question, go to Event Espresso -> Messages -> Message activity

Can you see the above email listed on Marth 5th there?

Did the site have other registrations after that user registered?


Dorian Straszewski

March 10, 2019 at 11:13 am

https://ibb.co/ZNYK8Q4

March 1st is when it was purchased.


Dorian Straszewski

March 10, 2019 at 11:14 am

There were 2 other purchases that day…checking with customer to see if she received them that day.


Tony

  • Support Staff

March 11, 2019 at 6:27 am

The email in your second screenshot is a different email (payment received) to the one shown in your first (Registration Approved) and can have different times.

If you go to Event Espresso -> Registrations.

Find th registration in question there and click on the icon, EE will list all of the messages related to that registration.

Can you see the Registration Approved email listed there? Note the email shown in your first screenshot is the ‘Event Admin’ context, if you can add a screenshot of the emails listed I’ll take a look. (You can make the reply private as it likely show the users email)


Dorian Straszewski

March 11, 2019 at 8:07 am

This reply has been marked as private.


Tony

  • Support Staff

March 11, 2019 at 3:27 pm

Is that the correct link?

That’s a screenshot of the transaction and is not what would be shown from the instructions above, it doesn’t really help with the emails.

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Status: closed

Updated by  Tony 2 months, 2 weeks ago ago

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