Support

Home › Forums › Event Espresso Premium › Registration confirmation but not added to spreadsheet

Registration confirmation but not added to spreadsheet

Posted: July 9, 2013 at 9:18 am

Viewing 1 reply thread


dov goldstein

July 9, 2013 at 9:18 am

Random people are getting confirmation emails but not being added to the spreadsheet. The invoice is showing as amount due “0” (all fields are “0”)

What do I do to fix this?


Josh

  • Support Staff

    •

July 9, 2013 at 9:46 am

Hi there,

We will need to know a bit more about what’s happening here in order to know how to fix this. Can you let us know which payment options are activated in Event Espresso>Payment settings? Also, are there any caching plugins installed? Has anything been customized in the Event Espresso templates?
Viewing 1 reply thread

The support post ‘Registration confirmation but not added to spreadsheet’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

Support forum for Event Espresso 3 and Event Espresso 4.
Documentation for EE3 and EE4
Documentation for Event Espresso 3 Documentation for Event Espresso 4

Status: closed

Updated by Josh 11 years, 5 months ago ago

Topic Tags

Notifications

This topic is: not resolved
Event Espresso