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ranchosouth
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May 4, 2015 at 3:27 pm
In EE4 under Registration, the client’s registration shows complete. Then at registration details, the status is approved, and clicking on view transactions, the Transaction Status: Incomplete, even though the payment is approved, and done in full. The payment method is Mijireh. Can you please explain what we miss.
Thanks,
R
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Lorenzo Orlando Caum
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May 4, 2015 at 4:22 pm
Hi, what payment gateway is connected to Mijireh and what version of Event Espresso 4 are you using?
https://eventespresso.com/wiki/ee4-changelog/
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Lorenzo
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ranchosouth
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May 4, 2015 at 5:27 pm
I use Stripe, and EE4 Version 4.6.25.p
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Lorenzo Orlando Caum
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May 5, 2015 at 10:05 am
Hi, could you provide a link to one of the events that you experienced this issue with?
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Lorenzo
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ranchosouth
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May 5, 2015 at 11:52 am
Sure:
http://www.ccophoto.com/complete-guide-luminosity-masks/
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ranchosouth
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May 6, 2015 at 12:35 pm
Do you have any news? I am waiting.
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Josh
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May 6, 2015 at 3:35 pm
Hi there,
Did you test this out before going live? If so, was it working then? The reason I ask is because it looks like the server is behind a proxy.
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ranchosouth
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May 7, 2015 at 7:09 pm
Sorry, missed your response. Yes we tested it and the site is live. I use a security proxy. It’s strange that I see the payment is done. And the cost of the ticket is what this person paid, but it shows as incomplete. I can manually change the status to complete, but it should have been done after the Mijireh payment went through, right?
R
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Tony
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May 11, 2015 at 3:27 am
Hi R,
So just to confirm, the registration status is Approved.
The transactions status is Incomplete.
The Payment status is Approved.
Does this happen for every registration or it is just one so far?
I can manually change the status to complete, but it should have been done after the Mijireh payment went through, right?
Yes the payment from Mijireh should have set the Transaction to Complete.
We have an open ticket for this and are currently investigating, I have added this thread to the ticket to update with any news.
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ranchosouth
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May 13, 2015 at 11:34 am
Hi Tony,
yes to your confirmations, and, just this one registration did this so far.
Otherwise it worked, as far as I see.
R
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Josh
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May 22, 2015 at 7:41 am
Hi R,
Are there any non-alphanumeric characters in the attendee info for the one registration where it did not complete?
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