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Registration Checkout not working on iPad

Posted: January 11, 2015 at 3:05 pm


columbuscanvas

January 11, 2015 at 3:05 pm

When someone tries to register for an event using an iPad they get to the ticketing page select the number of tickets and click Register now and then they get this page —
Registration Checkout
Nothing in your Event Queue
You need to select at least one event before you can proceed with the registration process.
Event Registration and Ticketing Powered by Event Espresso

I have duplicated this on 3 different iPads and encountered the same problem. Checkout is working on computers, Android tablets and iPhones.

WordPress Version:
4.1
PHP Version:
5.4.20
MySQL Version:
5.1.56
Event Espresso Version:
4.4.8.p
WordPress Address (URL):
http://columbuscanvas.net
Site address (URL):
http://columbuscanvas.net
Installed Add-ons:
Event Espresso – Calendar (EE 4.3+); Event Espresso – Grid View Template (EE4.4+); Event Espresso – Grid View Template (EE4.4+)
New Installtion, first time live to public 1/9/15
http://columbuscanvas.net/registration-checkout/

Charlotte Pritchard


Lorenzo Orlando Caum

  • Support Staff

January 11, 2015 at 9:06 pm

Hi Charlotte, the issue that you described could be caused by a caching plugin. Were you recently using one on your site?

Or are you using a managed WordPress host that offers built-in caching?

http://eventespresso.com/wiki/setup-nocache-exclusion-rules-event-espresso/


Lorenzo


columbuscanvas

January 14, 2015 at 9:55 am

I have not been using a cache plug-in. I did just try one today to see if it made a difference, but it did not. On Monday, I went into the domain management section on my host server (DreamHost) and disabled the cache option. It is not made a difference, I am still experiencing the same problem.


Tony

  • Support Staff

January 14, 2015 at 10:52 am

Hi Charlotte,

If you go to this event – http://columbuscanvas.net/events/serenity/

Then view the page source, down the bottom you will find this:

!– Cached page generated by WP-Super-Cache on 2015-01-14 12:44:38 —

Which means you site is still serving cached pages. If you no longer have WP-Super-Cache installed the easiest way to fix this is to re-install & activate it.

Disable caching (de-activating the plugin does not remove the cache)

After you have disabled it, then Purge/Delete the cache.

We can then investigate this further.


columbuscanvas

January 14, 2015 at 11:46 am

Thanks, that fixed things it is working now.

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Status: closed

Updated by  columbuscanvas 4 years, 11 months ago ago

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