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Registration checkout error on mobile phones

Posted: December 17, 2018 at 9:28 am


Thepaintcellar

December 17, 2018 at 9:28 am

Whenever I use my mobile to register for an event, I get an error that says “nothing in your event queue” or “we’re sorry but your ticket selections could not be processed due to a server timing error” Registration works on my PC. Please help – I have checked to make sure there are no known plugins conflicting with event espresso.

http://www.paintandsipsouthlands.com


Josh

  • Support Staff

December 17, 2018 at 9:50 am

Hi,

The difference is actually if you’re logged out of the site, vs. logged in to the site, because your site is using caching.

Please see this screenshot that shows the page is cached:
https://slack-files.com/T02SY781D-FEVQBGEUB-63357e9089

Since your site appears to be hosted on WP Engine, you can contact WPEngine support and ask them to add cache exclusion rules so the regsitration-checkout page is no longer cached. Please see this guide for more information:
https://eventespresso.com/wiki/setup-wpengine-hosting-event-espresso/

The support post ‘Registration checkout error on mobile phones’ is closed to new replies.

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Status: closed

Updated by  Josh 8 months, 1 week ago ago

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