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Registration Approved Message Stopped Sending (to me)

Posted: September 16, 2019 at 6:57 am


Ross Byrd

September 16, 2019 at 6:57 am

Hello,

I have had a similar problem in the past, but this is a bit more specific. It appears that Registration Approved messages have stopped sending to my email. They are still sending to registrants, but no longer to me. What’s strange is that Payment Confirmation messages are still working fine to me. But not Registration Approved. Please help! The address is a gmail address.


Ross Byrd

September 16, 2019 at 7:01 am

Oh, and we also are no longer receiving messages from our Contact Form. Seems to be the same problem as last time, except that “Payment Received” emails are still coming through fine for some reason.


Tony

  • Support Staff

September 16, 2019 at 7:44 am

Hi there,

If you go to Event Espresso -> Messages -> Message activity.

Can you see the emails that you’re missing there? As in can you see the ‘event admin’ emails showing as sent?

Oh, and we also are no longer receiving messages from our Contact Form. Seems to be the same problem as last time, except that “Payment Received” emails are still coming through fine for some reason.

It sounds like an issue with your mail server rather than Event Espresso.

Still using SendInBlue to send your emails?


Ross Byrd

September 16, 2019 at 8:42 am

Yes, I can see the emails that we’re missing there, which is nice. The ones that should have been sent to my email say “Failed but Can Try Again”. But when I try it just gives me an error message every time. Yes, still using SendInBlue.


Ross Byrd

September 16, 2019 at 12:01 pm

What’s strange is that Payment Received emails are still coming through, but Registration Approved emails are not. The only thing I can think of is that they have different “To:” configurations. The Payment Received emails are going to [SITE_ADMIN_EMAIL] and the Registration Approved emails are going to [EVENT_AUTHOR_FORMATTED_EMAIL]. Both are set to surfhatteras@gmail.com.


Ross Byrd

September 16, 2019 at 12:02 pm

And both were working without fail up until last week, when Registration Approved emails just stopped coming.


Josh

  • Support Staff

September 16, 2019 at 1:05 pm

It may help to change [EVENT_AUTHOR_FORMATTED_EMAIL] to [EVENT_AUTHOR_EMAIL]. The formatting may no longer be allowed by the email provider.


Ross Byrd

September 16, 2019 at 1:39 pm

Thanks. Tried that. Messages still failing to send. This is the error I’m getting:

An error has occurred:
No message was sent because of problems with sending. Either all the messages you selected were not a sendable message, they were ALREADY sent on a different scheduled task, or there was an error. If there was an error, you can look at the messages in the message activity list table for any error messages.
EED_Messages – send_now – 1180


Ross Byrd

September 16, 2019 at 1:40 pm

I also sent a test message through SendItBlue to my own email (the one that is failing to receive Registration Approved messages), and it worked.


Ross Byrd

September 16, 2019 at 3:03 pm

But the Registration Approved messages are still not sending to my gmail. Very frustrating.


Ross Byrd

September 17, 2019 at 11:24 am

Just checking in again to get some help on this. Thanks.


Josh

  • Support Staff

September 17, 2019 at 12:11 pm

Tried that.

For the sake of clarity, after you change [EVENT_AUTHOR_FORMATTED_EMAIL] to [EVENT_AUTHOR_EMAIL], you’ll need to start with a new email message. (prior emails will not be affected by this change).

You can go Event Espresso > Registrations and click the envelope icon in the Actions column for an Approved registration. This will regenerate and send an email for that registration.


Ross Byrd

September 17, 2019 at 12:17 pm

Ah, I see. Ok, I will try that. Thanks.


Ross Byrd

September 17, 2019 at 12:30 pm

That did it! Wow, I’m so pumped. This issue really had me frustrated. Thanks so much. Problem resolved.


Ross Byrd

September 17, 2019 at 12:38 pm

Actually, while we’re at it, I just noticed that one “Payment Received” email failed to send to the customer. The “To:” field for the primary registrant is set to [PRIMARY_REGISTRANT_EMAIL], which I assume is fine. But the “From:” is [CO_FORMATTED_EMAIL]. Should I change that to “[CO_EMAIL]? Likewise, for the Event Admin, the “To:” is set to [SITE_ADMIN_EMAIL] and the “From:” is set to [CO_FORMATTED_EMAIL]. Should those be edited?


Josh

  • Support Staff

September 17, 2019 at 12:53 pm

Yes. Anywhere where you have “FORMATTED” in a to or from email address, that is best removed and replaced with the non-formatted equivalent. The formatted parts are likely interfering/conflicting with SendInBlue’s flow.


Ross Byrd

September 17, 2019 at 12:57 pm

Perfect. Will do. Thank you.

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Updated by  Ross Byrd 6 months, 3 weeks ago ago

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