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Oliver Watson
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December 1, 2017 at 9:49 am
We have an event where the Registration Approved email does not always get added to the email queue for both admin and registrant resulting in it never being sent. This is seemingly random as other registrations for the same event do get the email added to the queue and sent fine.
If I go in to the transaction I can resend the email and it gets added to the queue and sent without issue.
One user I can confirm attended an event earlier in the year, and the email was queued and sent fine then.
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Josh
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December 1, 2017 at 10:16 am
Hi there,
May I ask do these events require payment for registration and if so, which payment gateway(s) is/are activated?
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Oliver Watson
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December 4, 2017 at 2:10 am
Hi Josh
Payment is required and it is taken by the default Paypal gateway.
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Josh
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December 4, 2017 at 8:51 am
I can advise to switch to the PayPal Express gateway. The PayPal Standard gateway is deprecated. You can use your same PayPal account with PayPal Express by following this guide:
https://eventespresso.com/wiki/paypal-express-payment-gateway/#locate
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Oliver Watson
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December 4, 2017 at 9:09 am
Hi Josh
OK, but how does this help with the fact that EE is not adding the Registration Approved emails to the email queue to send?
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Josh
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December 4, 2017 at 12:07 pm
The fact that PayPal Standard doesn’t reliably deliver the IPN (Instant Payment Notification) in time to tell Event Espresso to trigger that Registration Approved message. Sometimes it’s too late or never.
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