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Registrants not receiving emails

Posted: September 12, 2017 at 7:26 am


Lee Peyton

September 12, 2017 at 7:26 am

Hi guys,

Have set up a test event on our website to try to resolve a few issues we’ve had previously with EE4 (missed registrants, no emails etc). The problem we’re now finding is that whilst we’re able to accept payments and the system updates to accept the registration the registrants don’t receive any email confirmation (either of payment or confirmation of entry). I’ve tried with individual entrants and then with multiples.

Any suggestions?

Thanks

Lee


Josh

  • Support Staff

September 12, 2017 at 8:43 am

Hi Lee,

If you go to test an email from one of the email Message template editors, do you receive the test? If so, it may help to go to Event Espresso > Messages > Message Settings and set the the option for emails to be sent on the same request.

If not, can you verify whether *other* emails (like a WordPress password reset email) get sent from your site?

You can install this plugin to verify whether the mail actually gets sent or not:
https://wordpress.org/plugins/wp-mail-logging/

It’s important to discern whether the emails are actually not getting sent, or if they’re actually getting sent, but not received. If you find that they’re getting sent, can you check to see whether the emails are getting trapped in the spam folder?

In most cases, setting up a third party service to deliver email will resolve email delivery issues. The built-in mail servers (especially those that are used for shared hosting accounts) can be unreliable. We recommend using a service like Mandrill, Postmark, or any of the other services listed in our documentation for sending transactional email. More info here:

http://eventespresso.com/wiki/postmark-app-mandrill-transactional-email-handling-services/

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Status: closed

Updated by  Josh 2 years, 2 months ago ago

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