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mhackman
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February 5, 2015 at 11:59 am
Issue#1
I have upgraded my plugin EE3 to EE4.4.10, when people register on any event I am not getting their First Name and last name information blank for some registrants and it is correct for all others. A screen short link is here
https://www.dropbox.com/s/759vqhxunsy45sg/IMG_05022015_134355.png?dl=0
Issue#2
Website has been slow especially when we click “Register now” button. You can check it at this link by clicking “register now”
https://its-go-time.com/events/polar-plunge-5k-1/
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Tony
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February 5, 2015 at 12:10 pm
Hi,
Can you provide temporary login details so we investigate this further? Is so please use this form:
https://eventespresso.com/send-login-details/
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mhackman
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February 6, 2015 at 3:50 am
I have sent you login information for test environment please check slowness issue as early as possible
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mhackman
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February 6, 2015 at 6:56 am
Issue#3 Importance High
When I search any registrant in event espresso registration page my whole website stops responding and loading time increases up to infinite. website does not respond until I close the registration searching tab from browser. A screenshot is attached to explain more:
https://www.dropbox.com/s/i4pgr9pfheoud2r/Capture.PNG?dl=0
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Lorenzo Orlando Caum
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February 6, 2015 at 11:50 am
Hi, I was able to see the slowdown when registering. Is this site on shared web hosting?
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Lorenzo
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mhackman
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February 6, 2015 at 12:25 pm
yes it is on shared hosting on hostgator. but it was very fast with EE3 plugin
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Tony
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February 9, 2015 at 1:50 pm
The data (and relationships) within EE4 are much more complicated than EE3 so different server setups effect this differently.
However, the first thing I would try is to disable the Social media buttons plugins, the floating images etc and re-test.
There are a lot of requests on each page load which will slow down the site.
The site is running in HTTPS but jQuery is enqueued to load over HTTP and is therefore blocked, this will be adding time to your your page loads. This is likely being done through your sites theme.
Firstly I would try disabling all Non-EE plugins and re-testing.
Then switch to one of the default themes such as TwentyFourteen and test again.
Is there still a significant delay?
If not activate each plugin one-by one to find which causes the slowdown.
Currently I suspect a mixture of HTTP over HTTPS (which then get blocked) and the multiple calls to images on each page for the social icons are cuasing the largest overhead.
You could also run the site through something like P3 Performance Profiler to see what that flags up.
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mhackman
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February 16, 2015 at 9:29 am
The plugin loads fine, the issue is when you select the number of registrants. It takes a LONG time for the page to enter registrations to load. We have tried this on a local and a test dedicated server with no relief.
What are normal load times for an event registration?
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Josh
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February 16, 2015 at 8:02 pm
Hi there,
A normal load is typically about 2 seconds when it processes the ticket selections. I think if you can take care of those mixed content errors that will help speed up the load time of that web page.
So instead of loading the jQuery library from the Google CDN, you load it from the site where it can also load as https. The same is true for the custom fonts.
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