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Registrants Buys a ticket without paying

Posted: May 8, 2018 at 2:39 am


cmventures2

May 8, 2018 at 2:39 am

Hi, we have several events working perfectly on the website but we have had a registrant yesterday that managed to buy a ticket for an event without actually paying. It looked like they tried to pay 3 times but received the ticket anyway.

It has label the transaction as free and paid 0, although the event has had 81 other registrations that have worked perfectly.

Could you please shed some light on this?


Josh

  • Support Staff

May 8, 2018 at 8:08 am

Can you explain what you mean by “they received the ticket anyway”? Was there actually a ticket notice sent out?

You can also get more information about the transaction by going to Event Espresso > Payment Methods > Logs, then view all of the payment gateway responses logged for their transaction.

The support post ‘Registrants Buys a ticket without paying’ is closed to new replies.

Have a question about this support post? Create a new support post in our support forums and include a link to this existing support post so we can help you.

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Status: closed

Updated by  Josh 2 weeks, 3 days ago ago

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